Amanda Ratcliffe Email & Phone Number

Derby, England, United Kingdom

Derby, England, United Kingdom

Managed support services on Customer Service Desk and within Project Administration, ensuring that a reliable support service was provided to external clients and internally to meet the business needs. Carried out team management, process improvement and contract and customer management. Changing the Business processes to suit a remote working environment.Continual development and improvement of 1st line support services to increase process efficiency and quality of experience for clients.Auditing and reporting of information contained with CSD.Leading daily, weekly and monthly team meetings. Quarterly Performance appraisals.

Derby, England, United Kingdom

Prepared and distributed weekly management information and documentation.Ensured customer relationship management software database was maintained and accurate. Reviewed and improved system layout and content and provide guidance to users.Recorded Sales information from prospect through to project completion including the reporting of weekly bid information and progress reports.Delivered services and tasks to meet all Sales team and Executive Directors support requirements.Received and progressed customer enquiries to the relevant departments via calls and E-mail.

Rugby, England, United Kingdom

Prepared weekly site safety briefing material and method statements for worksites relating to preparation, wiring, Road Rail Access Points works, boosters, survey and feeder stations within the Rail Network. Extracted and collated relevant information from a number of documents, procedures, meeting notes, regulations and plans. Transferred this information into safety briefing material, ensuring clarity, simplicity and freedom from conflicting instructions. Maintained compliance with Network Rail safety procedures, minimising risks to the safety of track workers. Communicated all details required to the Short-Term Possession Planners, attending the meetings and briefing of Engineering Supervisors, Controllers of Site Safety and Engineers.Controlled Rimini planning information and documentation including validation and recording of returns. Provided and updated Key Performance Indicators for each period end.Planned possessions and worksites so that the programme objectives were achieved while complying with Network Rail procedures. Attended possession-planning meetings, highlight changes to the programme.

Birmingham, England, United Kingdom

Co-ordinated administrative, assignment and financial functions for a small rail consultancy firm.Provided support to consultants, maintaining project files and acting as a central point of reference for project and financial enquiries.Maintained all personnel requirements within the group, including monthly payroll, leave records, sickness records, medicals, staff welfare and training.

Stoke-On-Trent, England, United Kingdom

Managed the administrative and finance functions for a freight forwarding company. Managed two staff, providing support to ensure they delivered their objectives. Prepared and raised sales invoices for shipping, delivery, warehousing and inspections. Raised export documentation for Customs & Excise.

Remote

Managed the telecommunications billing facilities for rail industry customers, verifying accounts and ensuring that a single bill accurately reflected the costs of over 5000 accounts

West Bromwich, England, United Kingdom

Managed day-to-day processing teams of ten staff (rents team, purchase ledger team and sales ledger team). Allocated work to ledger teams to ensure even distribution of workloads.

Birmingham, England, United Kingdom

As a team manager built and maintained a quality database system, for all external supplier invoices in an electronic format. Managed and administered personnel requirements for a team of fifteen.Reduced costs (saving £1m per annum over 2 years) whilst maximising revenue by developing an onward billing procedure which enabled the recovery of costs from privatised rail businesses.Managed the reconciliation process of cost against income for telecom services, for the BT Onebill Portfolio and discount package for 5,000 accounts.Implemented and maintained ISO9000 procedures.