Amanda Ratcliffe is a Business Manager at The QSS Group Ltd. She possess expertise in project delivery, transportation, itil, rail. Colleagues describe her as "There is no better colleague than Amanda, I worked with her for over 10 years in several parts of the business. Amanda is one of the most dedicated professionals I’ve worked with and is willing to put that extra help whenever you need it. Her expertise as a Customer Services Manager is considerable, she is focused, reliable, and goal oriented. Amanda worked and lead on several projects with me, her attention to detail, and to ask the right questions ensured we always delivered projects successfully. Amanda was dedicated to our customers and made resolving customer issues a top priority. Amanda will be a valuable asset to any company." and "I worked with Mandi for best part of a decade and can honestly say that she is an excellent support desk manager. Mandi is someone who will effectively manage not only the team, but the work that comes through and a very efficient manner, ensuring that the customer is given the best treatment and experience with their request. Mandi is one to look for constant improvement in the team and in how the team work which leads to greater efficiency being achieved and customer satisfaction only increasing. Furthermore, Mandi is keen on ensuring that those around her continue to develop in the role while focusing on ensuring that the customer remains number one priority. It was always a pleasure working with Mandi both from a professional and a personal perspective. Mandi is someone who always makes you feel welcome and is someone to have a good laugh with when pressure needs releasing!"