Amanda Rhoades Email & Phone Number

Portland, Oregon Area

Portland, Oregon Area

- Led teams of collectors in the auto, unsecured, and mortgage/equity units. - Became a department-wide resource concerning systems, policies and procedures, wrote and edited numerous policies and procedures- Established relationships within other departments and business units in order to facilitate and expedite the best possible outcomes for our members- Tracked unit performance weekly, forecasted and adjusted business strategy accordingly- Conducted calls with emotional members discussing sensitive financial matters, performed in-depth analysis of personal finances, and provided members with education and support- Actively participated in department and organization projects, including writing procedures, leading training sessions and running point for the Special Assets Management Agile team’s go-live phase of the DNA 4.0 Upgrade- Co-captained the most successful food drive to date in the Michael E. Osborne building- Co-chaired the First Tech checkpoint at the March of Dimes March for Babies, where we earned the highest-number of votes in Portland MOD history for first-time participants

Portland, Oregon Area

- Oversaw a team of 10 collectors.- Coached staff and tracked individual and team performance.- Performed skiptracing to locate and contact people in default on their federal student loans, made repayment arrangements, and referred for administrative wage garnishment.- Performed consistently in the top three in all categories.

Portland, Oregon Area

- Performed batch processing of checks and data entry- Called members to assist them with direct deposit and discuss repayment of overdrawn deposit accounts- Processed merchant and consumer cash/check transactions- Handled customer service concerns- Referred customers to personal bankers, investment specialists, and mortgage loan consultants for additional products. - Earned numerous awards, most notably a contest for highest number of successful sales referrals to our payroll service.