As the Director of Customer Success at Pocketstop I am a multifaceted leader managing 2 products. My responsibilities include:Developing and implementing customer success strategies for both products, ensuring alignment with the overall company vision and business goals.Analyzing customer data and feedback to identify opportunities for product improvement and enhanced customer experience.Collaborating with product teams to ensure customer needs are prioritized in product development and roadmap planning.Setting key performance indicators (KPIs) and measuring success for both products based on customer satisfaction, retention, and growth metrics.Providing ongoing coaching, training, and development to ensure team members are equipped to handle diverse customer needs.Creating a collaborative and data-driven culture within the team, fostering knowledge sharing and continuous improvement.Delegating tasks effectively and holding team members accountable for their individual and collective success.Developing and implementing effective customer onboarding programs for both products to ensure smooth adoption and early value realization.Proactively reaching out to customers to understand their needs, address their concerns, and build strong relationships.Identifying and nurturing high-value customers, turning them into brand advocates and champions for both products.Gathering customer feedback and insights to inform product roadmap and marketing strategies.

The goal of APS Payroll is to assist midsize businesses streamline their payroll needs through a cloud-based, unified software. By using innovative, in-house technology, APS offers companies online payroll services, core HR, time & attendance, self-service, ACA reporting and compliance tools in a single platform which can adapt to meet changing customer needs. APS provides reliable payroll tax processing services in all 50 states and local jurisdictions with payroll tax requirements.Specialties: ACA Compliance, Workforce Management, Consultative Selling, SaaS, Payroll, Time & Attendance, HR.• Please visit www.apspayroll.com to download our Affordable Care Act Summary Guide and make sure your company is in compliance with upcoming provisions.• Subscribe to our blog at www.apspayroll.com/aps-blog for important information on payroll and tax compliance.• Visit our LinkedIn company page and follow us on Twitter @apspayroll

At Regions I worked as a personal banker and advised customers on their finances. I participated in processing loans, credit cards, opening checking and savings accounts, home equity products as well as looked for other opportunities to introduce customers to other partners to achieve their financial goals.

My day to day activities at Multipack Solutions included interacting with customers in order to create production orders, track the progress of the order, insure material levels were appropriate, create shipments and build customer relations in order to retain and attract business. It was important for me to maintain constant vigilance in order to ensure that orders were timely and accurate for customers. This required a high level of attention to detail as well as the ability to work in an extremely fast paced work environment.

Sales and marketing to small business clients with management training provided

As a bartender at Donelli's Pub and Eatery serve the Lake Bluff and Lake Forest community. I maintained quick yet friendly service that many newcomers enjoy. When this property re-opened I had the wonderful opportunity to shadow the manager through a Field Experience course that allowed me to see every aspect of a start up restaurant.One of my main goals with this position is to help the establishment to build and maintain customer loyalty.

Internship with the Las Vegas Metropolitan Police Department completed for a total of 260 hours. I worked on event permits, planning meetings on various events through out the city such as EDC, Life is Beautiful, UFC fights, Concerts, marathons, culinary events ect. I assisted with scheduling and shadowed others in order to find out the process of major events.

I assisted faculty and students with the technology available in the Interactive Multimedia Lab. This included podcasts, file conversions, VHS conversion, SmartBoard presentations, iMovie files, and other specialized programs. Another responsibility I had for the department was to update and prepare computers for classrooms, write articles on new technology, and present new technology to professors that could be implemented in the classrooms. My areas of specialty included iMovie, garage band, Smart board software, Web design sites such as weebly, and iPad applications in terms of use in the classroom and productivity.

I worked first as a phone girl taking to go and delivery orders. I was in charge of preparing orders for delivery and pick up as well as serving to go customers. My responsibilities also included seating customers and clearing tables for servers.After a few months I was then trained as a server. My duties included waiting on customers, stocking, cleaning, preparing a nightly report, and closing for the evening.