Prepare, coordinate, and lead training sessionsManages learners, including providing guidance in policy and procedural applicationConducts and participates in train-the-trainer sessions as necessary and requiredContributes to development of end-user course materials, including computer-based training class scriptsContributes to training documentationEngages intraining evaluation methods to assess comprehension of training materialProvides support during the development and delivery of training programs for technical, skills, management, and staff development trainingWorks closely with all operational areas to help ensure that tools and curricula rein place to train new employeesProvides corrective action training and refresher training for existing employeesWorks with subject matter experts to validate training content is current and completeCoordinates and prepares training resources and materialsCollects data and compiles reports as necessaryGathers and applies participant feedback

Role: CSR Agent (multiple roles)Provide technical support for cellular and computer devices for a private technical company.Provide customer service while obtaining information to troubleshoot and resolve software and hardware issues.Help train new employees through different lines of business and guide/coach them for improvement.Observe call procedures to maintain compliance, grade calls, follow up with attendance and behavior issues.Maintain customer privacy while providing courteous support.One on one coaching to address concerns and give praise for team members. and to help improve performance and morale.Role: Core TrainerCertified in training styles through the Ibex internal certification.Trained and prepared new hires for various campaigns and lines of business.Help new hires get set up and teach them the systems, procedures, and resources they will need to be successful on the job.Duties include assisting with tech set up and troubleshooting, tracking attendance and progress throughout the training class.Teaching, guiding, and testing knowledge on programs and procedures needed to perform job duties successfully.Meet deadlines within set time constraints to keep agents progressing in a consistent mannerComplete End of Day and morning Show Rate reports and send them to managementAssist with new Campaigns and Contracts and getting them startedAttend meetings with clients and superiors regarding quality, attrition, changes to content, etc

Bake production for front and kosher bakery.Pan out production for the next day.Unload truck pallets and organize freezer.Multitasking and organization were key to be successful in this roleMaintain sanitary environmentkeep ingredients and work station organizedCommunicate with other in the department to help efficiency

Customer serviceMaintain sanitary work spacebaked breads and various baked gods necessary for orderskeep front cooler and displays stocked up.ex: Cookies, bars, vegan options, breads, pies, pie crusts, everything made from scratch. No cake mixes or boxed mixes.Learn and edit recipes to work for the various flavor changes throughout the year.Keep up with holiday orders and maintain a friendly environment for in store customers.Maintain a clean and sanitary work stationcommunication within the bakery to maintain efficiency

Weigh out and mix batches of various cookies, muffins, bread and other baked goods.Keep area clean and sanitizedwash mixing bowls and dishes usedwork through production list provided by managementmultitask and maintain/track inventoryCreate daily and weekly dessert menusresponsible for unlocking and prepping bakerydelegated duties between the teamweekly meetings with Owner in regards to menu, orders, & status of the bakeryBi-weekly meetings - organizing sales, events, and marketing strategiesAccomplishmentsSuccessfully utilized ingredients in rare and unique recipesPromotion from Baker to Bakery Manager within 3 monthsWith online marketing, helped to increase sales within the bakery

Payroll, timekeeping, office duties, time management, organizing crew members to work efficiently, HVAC prep and help with installations

Responsibilities Bake, frost, maintain production, help keep track of inventoryAccomplishmentsI was able to work hard and show my versatility by being able to cover almost every position when needed.Skills Used Baking, multitasking, cleaning, organization

ResponsibilitiesSoft sales,customer serviceproduct knowledgepersonally help and advise shoppers of products to help them gain desired goalsTargeted marketing to client productsmaintain client relationshipsAccomplishmentsI was able to meet several quotas set by the companySkills Useddata entrycustomer serviceinterpersonal communicationsalesiOS

ResponsibilitiesData entry, bank deposits, large cash intake, customer service, file reports, file claims, monitor claims and made sure paperwork and payouts were processedAccomplishmentsI learned valuable skills as far as accuracy with large sums of money and how to file, keep track of and proceed with the insurance processSkills UsedData entry, 10 key, customer service, organization

ResponsibilitiesData entry, customer service, exchange and obtain correct information from doctor officesAccomplishmentsI helped several clients gain the medications need and insurance approvals for the car that the requiredSkills UsedData entry, people skills, customer service and support, organization

Inside Counter sales. Maintain orderly appearance and be courteous and friendly to customers. As well as keep track of inventory, push sales of all products, stocking supplies, selling welding machines and various materials and gasses associated with welding. Take phone calls with proper etiquette and file paperwork for accounts. Occasional lifting up to 50 lbs and light administrative duties (copies, fax, take messages, etc.) Data entry