Xerox Network Analyst and Tech Support for Platinum level Xerox dealer/agency. Responsibilities included setup, maintenance, and training users on Xerox multifunction devices and printers. Setup included IP Configuration, printer mapping, network scanning, SMB scanning, Scan to Email, Fax services, drivers, and tailoring machines to clients personal needs. Over the telephone IT remote support provided to customers with issues affecting their Xerox devices. Completed several online Analyst trainings. I also attended Xerox’s extensive four week new hire sales training. Project manager for the implementation of new account management software, e-Automate, for the entirety of the company. Migrated data from existing software used to the new program. Linked software programs through application programming interface (MPS API). The conversion of the previous software to the new program was personally accomplished in ⅓ of the average time typically taken to implement the program. Acted as the liaison for communication between the new softwares headquarters and Document Solutions. Attended training for the implementation of the new software at the corporate headquarters. In turn I trained Document Solutions in house employees on the use of the new software.

Responsible for contacting business owners, over the telephone, to present and sell YP Interactive products and services which include: YP.com, Banner Display Ads on Yahoo, Google, Bing, Targeted Direct Mail (Digital Express), Search Engine Marketing, Video Streaming, Texting 411, Traditional/Mobile Websites, Online Video Ads, and print YP publications. Recommended and sold advertising programs to retain or increase present advertiser accounts and also sold advertising to new customers by using appropriate sales tools and techniques. Daily cold calling and prospecting objectives. Large volume of customer service calls handled on a daily basis from current customers.

Provided hands on customer service to potential clients both in person and over the telephone. Responsible for ensuring that all activity relating to prospective residents is properly recorded, gifts and follow ups are conducted on a regular basis, and all lease file paperwork is correctly completed well in advance to the scheduled move in date. Meet with potential residents on a personal level, first gathering as much information about the inquirer as possible. Toured prospective residents throughout the community, and then later followed up with personal cards, gifts, etc. Utilized the David Smith method of sales for the Senior Independent Living industry. Made 25+ calls per day to previous inquirers to help advance the sale. Utilized You've Got Leads, OneSite, and Blue Moon software.

In house multimedia telephone sales across the majority of the United States. One of few chosen for a specialized team to contact previous advertisers and offer incentives to partner with us again. Maintained relationships with clients even after the close to offer other programs in digital media as well as direct mail. Provided supporting materials on recent statistics as well as personalized sample advertisements to businesses in order to close the sale. Produced copy layout sheets and contracts to clients with a strong ability to explain all details within each. Handled payments with clients using a third party Telecheck system. Collected on past due accounts. I had a reputation for strong customer service skills and the ability to re-mediate between SuperMedia and disgruntled customers. Provided support to supervisor, and stepped into a supervisory role when he could not be present.