Amanda Rodriquez Email & Phone Number

United States

The duties included improving productivity, efficiency, and effectiveness by providing consultation to associates with questions and interceding with customers to resolve complex issues. I also serve as a liaison between the associates and managers to help improve the customer experience and neutralize customer complaints. I was promoted due to strong performance and organizational impact by exceeding the company's business metrics by 90%. I created presentations, engagement activities, and carried out projects to meet deadlines • Research and resolve escalated customer complaints via various channels • Think outside the box to find a solution for the customer's situation • Partner with internal and external departments to ensure effective handling of account resolution • Provide feedback for performance improvement or recommendations related to process, policy, procedures, and quality • Conduct call monitors and coach agents on performance • Assist Unit Managers in projects and initiatives as assignedSenior Risk CoordinatorThe duties include answering customer service calls and follow federal, state, and local regulations around privacy to minimize risk to the customer and Capital One. • Make outbound collection calls • Exhibit effective skip-tracing techniques when applicable • Provide thorough and accurate documentation to accounts • Maintain superior quality assurance results • Servicing accounts by investigating problems and finding resolutions to create a positive customer experience • Conducts extensive customer interaction via inbound and outbound calls in both a dialer and manual environment

United States

The duties include scheduling, interacting with clients and caregivers, market analysis, goals and plans, conducting client assessments, also evaluating clients and caregivers effectiveness weekly. As a Care Coordinator, I supported business development activities, helped establish strong relationships with new and existing clients, including family members while also building a lasting rapport with caregivers.• Answered and directed all phone calls, greeted the public in a friendly and professional manner. Process applications and check references, process Background Checks for all potential employees. Schedule interviews for potential employees within the interview process. Ensure that all documentation is obtained and cleared during the interview process, current TB test, registration with the state and Live Scan. • Organize and maintain file systems, update and maintain office policies and procedures • Composed and distributed emails, correspondence memos, letters, faxes, forms, etc. • Assisted in the preparation of regularly scheduled reports and referral sources • Order office supplies and research new deals with vendors • Played a lead role on pitches to current and prospective accounts, delivering presentations that won new and increased existing business to drive revenue growth. • Developed and built a client base utilized proven sales techniques including: research prospecting, probing, lead generation, cold calling and closing. • Assisted candidates with applications, questions and testing procedures, allowing the consultants to follow up on pending placements, saving man-hours and increasing the sales by 10% in this office. (Received Most Valuable Employee Award).

United States

The responsibilities for this position include building long-term relationships with clients and cross-selling them our products and services. Also maintained and displayed exceptional sales and customer service skills in a bold and ethical manner. • Focused on building lifelong relationships with customers, both consumers and small businesses. • Documented a genuine interest and strong relationships with both the customers, and the partners and their needs to understand what's important to them and how we could better meet their financial needs to better assist them to the specialists that with specific financial needs. • Presented options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always came first. • Provided Customer Service when opening new bank accounts, certifications and any issues customers may have with their accounts and or complaints. I performed overrides, phone inquiries, and notary public services and assisted in training new employees.

United States

Worked closely with the Manager of Executive Talent Acquisition on the development of sourcing strategies to identify and attract a diverse and adequate pool of top level talent for executive and senior level leadership positions. • Developed job postings, administered recruitment advertising and tracked results. Screened, interviewed, and recommended prospective employees for employment in executive or senior management positions. • Qualified candidates through established recruitment processes that included phone screening, technical and behavioral interviewing techniques, and the use of other assessment tools. • Obtained defined job orders from Regional Vice Presidents with detailed job descriptions and skill requirements. • Directed the hiring process with each candidate from first point of contact to acceptance of offer. • Attended industry related functions for networking opportunities and enhanced product knowledge of the staffing agencies.