Amanda Roeske Email and Phone Number

Monitors over 400 accounts per month for timely payment. Contacts delinquent account holders via phone, email, and letters to bring accounts contractually current. Processes card and EFT payments.

Provide stellar customer service reconciling thousands of individual HOA accounts in over 150 communities for residential property management company. Act as a liaison between attorneys and associations, decreasing the time that accounts remain in a delinquent state. Work cooperatively with the AR team and provide payment verification. Handle specific monthly activity by preparing spreadsheets of write-offs and adjustments for approval by management.

Orchestrated excellent customer experiences for guests at this well-known national chain, resulting in strong sales numbers. Managed the schedules of 10 beauty consultants. Established realistic sales goals for salon based upon careful analysis of past sales and client activity. Conducted inventory reviews, made purchases, and managed invoices, achieving budget savings.

Manage guest relations and answer questions about menu and beverage items. Monitor guests at all times, predict needs and quickly respond to requests. Record all aspects of guests order correctly and enter guest orders into computer. Prepare and present precise, complete guest check. Complete end of shift income report and cash deposit.

Provide bottle service at an exclusive, members-only club. Present bottles with an exciting, friendly personality. Monitor multiple VIP areas to assist guests by pouring and mixing drinks.

Take orders and make coffee, tea, and other drinks to customer specifications in a quick and efficient manner. Operate cash registers and credit card machines. Clean coffee machines, preparation areas, and cafe. Maintain good customer relations.