Amanda Rosinbaum Email & Phone Number

United States

-Led a high-performing sales team of 4 professionals, providing guidance, mentorship, and performance evaluations to drive individual and collective success.-Developed and executed comprehensive training programs to enhance sales skills, product knowledge, and customer service capabilities, resulting in improved team performance and customer satisfaction.-Collaborated with cross-functional teams to optimize digital commerce platforms, improving user experience and conversion rates.-Built and maintained strong relationships with key clients, understanding their needs and aligning digital commerce solutions to drive customer satisfaction and loyalty.-Streamlined internal processes and workflows, increasing operational efficiency and reducing turnaround time for customer inquiries and issue resolution.-Utilized data-driven insights to identify market trends, customer preferences, and competitive landscape, driving informed decision-making and strategic planning.-Implemented effective sales analytics and reporting systems, providing real-time visibility into sales performance and enabling data-driven decision-making at all levels.-Proactively identified opportunities for growth and improvement within the digital commerce landscape, staying abreast of industry trends and emerging technologies.-Fostered a positive and collaborative team culture, promoting open communication, knowledge sharing, and continuous learning among team members.

St Louis, Missouri, United States

United States

St Louis, Missouri, United States

Exceeded sales goals by effective up-selling of company’s products.Reduced inventory buy 33% in key departments to cut overhead costs. Reduced shrink in high focus departments by 15% over last year's inventory numbers. Streamlined customer service department operations by introducing a series of rigorous training sessions. Trained groups of new staff members in providing specialized customer services to customersOrganized and managed volunteer efforts through for the community that benefited local organizations such as Toy For Tots and the Saint Louis Diaper Bank that led to increased customer volume and sales.Managed and trained a team of over 15 associates.

Ballwin, Mo

Evaluated customer complaints and negative reviews for class project at assigned company site, and identified three key service issues as well as potential resolutions to improve customer satisfaction.Trained employees to develop soft skills and begin actively listening to customer which led to higher increase in customer compliments over a 5 month time frame. Wrote an employee’s manual on the Dos and Don’ts of customer service.

Ballwin, Missouri

Handled key inventory tasks and monitored for inventory discrepancies, reviewed existing inventory control practices and revised as necessary.Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.Conducted training of personnel on inventory control procedures and policyResponsible for inventory management of over 2,000 line items of a net worth of $1.3 million

Created a training manual for new hire employees. Successfully completed all training programs. Re-Merchandised the store for a better customer and inventory experience. Maintained good working relationships with vendors to ensure prompt delivery.