Certified Pediatric Sleep Consultant

➤ Overseeing and coordinating activities for heart transplant patients, scheduling appointments, and answering questions.➤ Updating and maintaining LVAD equipment and inventory throughout the entire hospital as well as verifying insurance information for benefits or obtaining prior authorizations.➤ Acting as a liaison with the Heart Failure Committee to maintain the active Heart Failure Program, attending monthly Heart Failure QIT meetings, and providing necessary data.➤ Assisting 3 medical providers with daily operations to support legal requests, schedule procedures, process faxes or mail, and scan patient information into EHR.➤ Coordinating care across inpatient and outpatient settings, providing patient education including self-management, and collaborating with PCPs and other practitioners.➤ Arranging needed services such as transportation or medication assistance while creating an environment of patient involvement with care goals or management strategies.➤ Reviewing patient progress while working with the clinical team to identify obstacles and obtain appropriate consults with medication assistance, dieticians, and palliative care.

➤ Maintained 3 Sales Manager's Delphi Accounts, updated accounts and information daily for banquet event orders/distributions, and reader boards.➤ Provided high-level support for the Director of Sales as well as Marketing and Sales Managers including all client support for inquiries, planning, and event execution.➤ Interacted with hotel staff to ensure client needs were met while overseeing large room blocks of 100 to 300 rooms.➤ Managed and assisted with large reservation accounts or blocks for key clients including airlines and cruise lines.➤ Supervised and trained all event staff members and ensured that they were conducting themselves in a professional, friendly, engaging, and fun manner.➤ Expedited overall production during events by managing shipping/receiving of materials, distribution of supplies, assembly of new equipment, and completion of repairs.➤ Communicated with vendors, management personnel, guests, and technical experts to coordinate activities as well as efficiently resolved any issues.

➤ Initially came onboard as a Front Desk Agent and Concierge, to then being promoted to Front Office Supervisor in 2015.➤ Created and implemented new SOPs while overseeing daily duties with Housekeeping, Mini Bar, and Engineering teams.➤ Trained all new front office hires on hotel procedures, and standards, controlled hotel room inventory and blocked all arrivals.➤ Settled any guest disputes and escalations as well as reviewed credit card authorization and credit limit reports daily.➤ Acted as the primary point of contact for guests, vendors, employees, and business owners as well as handling all event coordination and public relations.➤ Provided a full range of office services by organizing office operations, preparing payroll, overseeing benefits administration, and assigning clerical functions to office staff.➤ Designed and implemented office policies by establishing standards or procedures, measuring results, and maintaining the efficiency of office systems.➤ Led office staff by recruiting, selecting, orienting, and training employees and delivering job results by coaching, counseling, monitoring, and appraising team members.

➤ Recruited, interviewed, selected, oriented, trained, and scheduled staff as well as developed team members through providing coaching, counseling, and discipline.➤ Enforced all policies and procedures to ensure excellent customer service was provided and to maximize the P&L performance of the store.➤ Provided financial leadership for all accounting functions including bookkeeping for accounts payable/accounts receivable and setting budgets.➤ Delivered an exceptional customer service experience by exceeding expectations, and demonstrating products excellence.➤ Contributed to upholding the visual display of all products in accordance with company visual standards and maintaining security standards within the store.