Business Analyst
Analyze and review processes, gather and organize pertinent data, information and training materials, and develop detailed documentation of existing processes. Develop and document new processes for increased efficiency, accuracy, and time savings while maintaining functionality. Participate in and manage various projects by collaborating with stakeholders to ensure accurate and effective updates on existing items, as well as development of creative and innovative new processes to increase accuracy and efficiency. Collaborate with developers to create and implement new automations and workflows. Stage data and complete Quality Assurance and User Acceptance testing of new automations. Coordinate User Acceptance Training with Business Teams.Also continues to create, update, and maintain client documentation and MailMerge letters by reviewing client Service Agreements, client policies, and client specific documentation, and communicating with stakeholders to ensure accurate updates. Maintain online documents for clients, relocating employees, and service partner portal sites and create, run, and review reports to ensure data accuracy.