Manager, Money Advice Team – Housing AssociationAs Manager of the Money Advice Team within a forward-thinking Housing Association, I am a proactive and results-driven leader with a strong track record in service delivery and continuous improvement. I am committed to supporting tenancy sustainment and income collection, always striving to achieve positive outcomes for customers.With extensive experience working with vulnerable customers in the housing sector, I am particularly skilled in engaging hard-to-reach groups to reduce rent arrears, prevent homelessness, and improve financial well-being. I lead a dedicated team that provides expert advice and advocacy to customers of bpha, while also delivering training on debt and benefit advice to key staff and external agencies.I am passionate about financial inclusion and have a keen interest in collaborating with credit unions and social enterprises to promote financial literacy. I thrive on leading new projects, problem-solving, and driving creative solutions that make a real difference in customers' lives.Specialties include:Welfare ReformProblem Solving & Income CollectionWelfare Benefits Advice & Money AdviceInsolvency Procedures & Arrears ManagementCustomer Service & Service DeliveryTraining Delivery & Staff DevelopmentNegotiation & CommunicationTenancy SustainmentNetworking with Agencies & Stakeholders