Amanda S.

Amanda S. Email and Phone Number

Executive Administrative Assistant @ Idea Entity
herndon, virginia, united states
Amanda S.'s Location
Alexandria, Virginia, United States, United States
About Amanda S.

Amanda S. is a Executive Administrative Assistant at Idea Entity. Colleagues describe them as "Amanda is a dream employee, and I don't say that lightly. I had the immense pleasure of managing Amanda directly, and she came to every meeting with thoughtful and insightful questions and ideas, genuinely cared about the business and her co-workers, and was a super star at her job. Every time Amanda received feedback or a goal, she makes it a priority to achieve it- and she always does. Amanda is hard working, detail oriented, and above all she is kind." and "I had the absolute pleasure of having Amanda on my team, and her kind, caring, and adaptable mentality brought so much light to our community. She's an amazing team player, gives her all into what she does, and truly goes above and beyond in both professional and personal settings. I could not recommend her enough, and I know she will greatly excel at all that comes her way!"

Amanda S.'s Current Company Details
Idea Entity

Idea Entity

View
Executive Administrative Assistant
herndon, virginia, united states
Website:
ideaentity.com
Employees:
118
Amanda S. Work Experience Details
  • Idea Entity
    Executive Administrative Assistant
    Idea Entity Jan 2024 - Present
    Herndon, Virginia, United States
  • Splendid Spoon
    Customer Care Specialist
    Splendid Spoon Dec 2021 - Jun 2023
    -Process subscription cancellations, resolve billing issues, and respond to escalated customer concerns via Kustomer and chat-Assisted with managing social media interactions across Instagram, X (Formerly known as Twitter), and Facebook. -Resolved bank disputes via Stripe-Curated answers to FAQ’s as well as Kustomer Macros -Maintained a 4.8 of 5 star customer service rating and 98% quality assurance rating
  • Hungryroot
    Customer Care Specialist
    Hungryroot Nov 2020 - Dec 2021
    Remote
    -Processed subscription cancellations, resolved billing issues, and responded to escalated customer concerns via Zendesk-Managed and resolved shipping related issues by communicating directly with customers and shipping carriers on the daily
  • N.A.S. Heating & Air
    Executive Assistant
    N.A.S. Heating & Air Jun 2019 - Nov 2020
    Remote
    -Managed internal database of clients ensuring initial sales inquiries and final solutions were provided to our consumer base-Sought out creative marketing opportunities for the company; serving as a liaison between the business and potential partners
  • Amazon
    Kindle And Fire Tablet Tech Specialist - Seasonal
    Amazon Mar 2020 - Aug 2020
    Remote
    -Reinstilled confidence within Amazon customers by troubleshooting and resolving technical issues regarding kindle and fire tablets via phone, chat, and e-mail-Discussed new features associated with Fire OS updates-Completed callbacks for customer's who required extensive troubleshooting steps
  • Cozymeal, Inc.
    Community Manager And Sales Representative
    Cozymeal, Inc. Oct 2019 - Mar 2020
    Remote
    Under the Golden Apron Brand:-Communicated with customers via Zendesk and curated cooking classes for them based on their needs-Maintained a positive rapport with local restaurants and bars in over 30 cities where the cooking classes were held at
  • Justtight Fitness
    Assistant Personal Trainer
    Justtight Fitness Jul 2018 - Sep 2019
    Charlotte, North Carolina, United States
  • Enterprise
    Customer Service Representative And Vehicle Tech Support
    Enterprise Jan 2016 - Jun 2019
    Remote
    - Guided customers, branches, and enterprise partners through reservations, billing inquiries, citations, and complaints-Provided troubleshooting support with both online and app use and vehicle features
  • Enterprise
    Roadside Assistance Agent
    Enterprise Sep 2013 - Jan 2016
    Remote
    -Quickly identified emergent roadside issues at hand to determine the best course of action for the client- Maintained composure and empathized with customers during high-intensity situations, and provided reassurance

Frequently Asked Questions about Amanda S.

What company does Amanda S. work for?

Amanda S. works for Idea Entity

What is Amanda S.'s role at the current company?

Amanda S.'s current role is Executive Administrative Assistant.

Who are Amanda S.'s colleagues?

Amanda S.'s colleagues are Mounika V., Vijay Potluri, Calvin Bikowski, Brian Hoang, Surendra Kumar, Baby Bonigala, Kathryn Martin Mba.

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