Amanda Sayers Email & Phone Number

Austin, Tx, Us

Austin, Texas

-Respond to damage and liability arbitrations -File Applicant and cross applicant files in the TRS system-Process all arbitration decisions timely and accurately-Hear monthly cases in Arbitration Forums as a panelist-Certified to hear special arbitrations-Mentor and train new hires -Backup supervisor as needed-Act as a subject matter expert to the department -Participate in committees to improve processes -Assists with interviews, trainings, desk rides, and projects when needed-Create monthly newsletter to share trends and tips on how to improve arbitration outcomes

Austin, Tx

-Contributes content and blog posts to online publication according to deadlines-Strong writing and editing skills-Works directly with business owners and PR firms to help gather pertinent information for articles-Utilizes social media to promote published work-Knowledge of Instagram, Facebook, Pinterest, Twitter, and Wordpress -Assist in creating content for Instagram and Twitter-Contributes own photographs using DSLR camera-Attends workshops regarding blogging and social media

Austin, Texas Area

-Accurately review incoming demands from insurance carriers for payment-Negotiate on all claims to pay what is supported and owed-Respond to all arbitrations-Experience with undisputed liability, shared responsibility, and excess handling

Austin, Texas

-Investigates complex injury and property damage claims to determine coverage and liability -Evaluates, negotiates, and settles injury and property damage claims within authority levels -Provides remarkable customer service on every interaction -Communicates with customers and associates over telephone and in written correspondence-Experience handling claims in litigation and arbitration -Assists in informal training of new employees -Coaches and mentors new employees while in training-Conducts training in a classroom setting-Completes file audits for new hires -Takes leadership role within team and coordinates team activities-Meets department deadlines on all work queues

Austin, Texas Area

-Demonstrated premium posting, calculation, and reconciliations according to deadlines -Processed adjustments to eligibility as requested by group (adds and revokes) -Generated monthly bills -Documented activity occurring on each assigned group -Entered eligibility in Contribution Depot -Communicated with internal departments such as Policy Issuance and Accounting -Completed audits on all groups to match accounting records

Austin, Texas Area

-Answered approximately 50-80 calls a day within the Policy Issuance Department -Assisted members with questions regarding ID cards and packets, premium payments, personal information changes, and eligibility -Updated policy holder’s information with Pharmacy Network -Filled member requests for ID cards and packets, letters of coverage, and provider directories-Trained new Customer Service Representatives within the Policy Issuance department -Communicated with Client Services and Billing to resolve issues regarding policies

Albany, New York Area

-Provided coverage for the New York State Domestic Violence hotline and entered intakes from hotline calls into database -Provided technical assistance, referrals, and phone counseling to callers of domestic violence via the New York State Domestic Violence Hotline -Assisted with grants by conducting necessary research for all potential grant applications -Supervised an intern by providing an ongoing learning experience -Filled material requests by entering orders into database and mailing to recipients -Attended various trainings to expand overall knowledge of domestic violence -Utilized strong oral and written communication skills by performing tasks such as answering phones, filing of documentation, and data entry