The RSPCA is a not-for-profit that cares for, treats, protects and rehomes injured, neglected or sick animals. RSCPA NSW has 650 foster carers, a Volunteer Department with 360 volunteers in Sydney and various volunteer fundraising branches and support groups across the state. I managed and grew all volunteering activities within RSPCA NSW. I had three direct reports, 650 foster carers and 360 other volunteers in Sydney. I also managed a budget.• Coached, mentored, supervised and resolved conflict among staff and volunteers. • Managed direct communication with volunteers and empowered them in their contribution to RSPCA NSW and the community at large.• Built the profile of volunteers both internally by publicising their achievements and externally by attending networking and stakeholder engagement events.• Developed new programs that increased adoption rates, increased capacity to care, reduced length of stay and increased community engagement such as Pillow Paws and Doggy Day Out. • Planned and executed a volunteer acquisition and retention strategy. This involved developing position descriptions for all volunteering opportunities and training and onboarding all new volunteers. • Assisted with the strategy and direction of Volunteer Support Services and creating all the supporting documentation such as inductions and training resources. • Supported team fundraising activities and ensured they met industry best practice.• Created new opportunities and growth for the volunteer and foster care space by creating key partnerships with other community and government stakeholders.• Prepared and presented monthly reports to the Executive team that showed KPIs were being met. • Attended and led monthly branch meetings and annual general meetings.

Ability Links is a government-funded mental health and disability service connecting people with their local communities. The program assists individuals aged 9-64 years, their families and carers to meet their social, housing, personal, health and employment needs. I was initially the Team Leader, overseeing nine Case Coordinators and was then asked to act as Senior Manager of the program, providing case coordination and managing two Team Leaders. • Instigated a skills development program and succession planning. Identified opportunities for staff to participate in secondments and other opportunities for learning.• Managed all financial aspects of the program including monitoring the program budget and providing reporting to the Program Manager and other key stakeholders.• Led teams including undertaking recruitment, inductions, performance appraisals and performance management. Guided Team Leaders in managing their own direct reports providing advice and support.• Developed strategic relationships with local networks and stakeholders. • Reviewed and improved program policies and procedures in collaboration with the Program Manager.• Led quality practice including identifying and responding to gaps in practice and resources.

The Ain’t No Excuse Program is a coordinated approach and referral pathway for people affected by domestic and family violence. It supports the whole family unit. I provided case coordination for the program that was client-focused, socially inclusive and non-judgemental. Mary’s Place is a domestic violence service that provides medium transitional accommodation, case management and intensive crisis and outreach support to women and/or children escaping domestic and family violence. • Managed a large caseload of 20 families supporting women, men and children experiencing domestic and family violence.• Provided information, advice, risk and other assessments and case planning and conferencing. Assisted clients with referrals to other services, transport and appointments.• Trained in women’s court advocacy services. Attended court regularly to support women through legal processes such as AVO applications.• Liaised with government, community groups and relevant services. For example, I built a great relationship with Bankstown Police Station which increased their referrals for the service.• Engaged with complementary services aimed at developing and supporting women and encouraging community involvement in various programs designed to help give women a better life.• Worked on special projects such as the development and launch of the Bankstown/Canterbury Domestic Violence Directory Service Mapping project to expand its footprint and evaluation of the program.

Catholic Care Programs provides support to people with varying levels of emotional, physical, and intellectual disabilities, such as supporting clients to live independently, access community services, and their choices. I supported clients with education, training and other information to help them develop, enhance and maintain skills that will assist them with independence.• Provided a range of personal care to clients with disabilities.• Supported clients to broaden their opportunities in personal development and community participation such as meaningful recreational and leisure options and ensure a connection to community. • Implemented and reviewed Individual Service Plans to ensure every opportunity existed for the achievement of client and carer goals.• Liaised closely with clients, their families, other service providers and the general community.• Wrote detailed casenotes on day and group outings.