Amanda Schmid Email & Phone Number

Greater Minneapolis-St. Paul Area

-Create and manage training delivery plans for multiple systems utilized by Cigna staff-Lead the coordination of content delivery to trainers-Created and manage user guides for multiple systems; providing users with access to system functionality training-Manage a training environment that provides users a platform to acclimate themselves

Eden Prairie, Mn

-Coach weight loss, tobacco cessation, and stress management to help people live longer, healthier lives.-Refer customers to physicians, outside vendors, or other programs.-Subject matter expert for the online programs, cross training program, and HEV system used for coaching.-Small group leader, facilitates monthly meeting to address team changes and challenges-SOP Committee Member, responsible for updating all SOP’s to ensure consistency across the enterprise

Eden Prairie, Mn

- Interviewed employees, helped determine what candidates to hire, trained new hires.- Improved efficiency training programs that integrated inbound and outreach teams.- Worked with senior management to improve effectiveness of advocate role- Conducted monthly audits for a team of 20 advocates. Met with advocates to discuss any inconsistencies and followed up with management if there were any performance concerns.- Served as a point of contact for questions that arose from advocates

- Managed incoming calls, explained coaching programs, enrolled and rescheduled customers.- Completed reminder calls and various other administrative duties.- Delivered excellent customer service by fulfilling the customer’s needs and requests.

Hopkins/Uptown Mn

-Choreographed and led three spin classes per week.- Advised gym members on proper technique to optimize workout efficiency.- Certified personal trainer, certified spin instructor.

-Lead groups of elementary school aged children in summer program.- Field trip supervisor, planned events onsite, managed various stationed activities.- Handled parental relationships and addressed behavior concerns.- Worked 1:1 during the week with child who had autism. Created structure and provided support.

Moore Elementary School, Fort Collins, Co

- Assisted classroom teacher with teaching children with special needs- Accompanied students with special needs to their classrooms, assisted with daily tasks- Attended school events with children- Provided support and structure to children with special needs- Assisted with character education for kindergarten class, used therapy dogs to assist in teaching children how to interact with others and be positive members of society

Ma, Organizational Leadership

Completed Master's degree in Organizational Leadership with a GPA of 4.0

B.S., Human Development And Family Studies

Activities and Societies: Co-Captain of Intramural Soccer Team, Studied abroad in Sydney, Australia (2007), Member of Campus Crusade.

Education record