Amanda Schmid Email & Phone Number

Greater Minneapolis-St. Paul Area

-Create and manage training delivery plans for multiple systems utilized by Cigna staff-Lead the coordination of content delivery to trainers-Created and manage user guides for multiple systems; providing users with access to system functionality training-Manage a training environment that provides users a platform to acclimate themselves

Eden Prairie, MN

-Coach weight loss, tobacco cessation, and stress management to help people live longer, healthier lives.-Refer customers to physicians, outside vendors, or other programs.-Subject matter expert for the online programs, cross training program, and HEV system used for coaching.-Small group leader, facilitates monthly meeting to address team changes and.

Eden Prairie, MN

- Interviewed employees, helped determine what candidates to hire, trained new hires.- Improved efficiency training programs that integrated inbound and outreach teams.- Worked with senior management to improve effectiveness of advocate role- Conducted monthly audits for a team of 20 advocates. Met with advocates to discuss any inconsistencies and followed.

- Managed incoming calls, explained coaching programs, enrolled and rescheduled customers.- Completed reminder calls and various other administrative duties.- Delivered excellent customer service by fulfilling the customer’s needs and requests.

Hopkins/Uptown MN

-Choreographed and led three spin classes per week.- Advised gym members on proper technique to optimize workout efficiency.- Certified personal trainer, certified spin instructor.

-Lead groups of elementary school aged children in summer program.- Field trip supervisor, planned events onsite, managed various stationed activities.- Handled parental relationships and addressed behavior concerns.- Worked 1:1 during the week with child who had autism. Created structure and provided support.

Moore Elementary School, Fort Collins, CO

- Assisted classroom teacher with teaching children with special needs- Accompanied students with special needs to their classrooms, assisted with daily tasks- Attended school events with children- Provided support and structure to children with special needs- Assisted with character education for kindergarten class, used therapy dogs to assist in teaching.

Ma, Organizational Leadership

Completed Master's degree in Organizational Leadership with a GPA of 4.0

B.S., Human Development And Family Studies

Activities and Societies: Co-Captain of Intramural Soccer Team, Studied abroad in Sydney, Australia (2007), Member of Campus Crusade for.

Education record