Amanda Scott Email & Phone Number

Minneapolis, Mn, Us

As an FI Compliance Associate at Eide Bailly, I traveled to client banks and credit unions to review policies and procedures, test loan files, deposit accounts, advertisements, and dispute resolutions to federal regulations and guidelines. I provided feedback to clients in person, over the phone, via email, and via written reports of our findings and recommendations. I worked with our clients to provide the most robust exam support, while also encouraging areas of improvement.

Greater Minneapolis-St. Paul Area

As a Military Support Advisor at Capella University, I served as a subject matter expert on the use of VA benefits and Active Duty Tuition Assistance, payments, and discrepancies and resulting balance resolution issues. In this position, I worked directly with learners to support their use of benefits and align their funding with their academic mission. I was also responsible for ensuring compliance with the Department of Defense Memorandum of Understanding and other relevant U.S. Codes.

Apple Valley, Mn

As a Real Estate Collector, I served as a peer leader and subject matter expert in the areas of both consumer and real estate collections. I provided solutions to borrowers facing financial hardship with the goal of mitigating loss and creating sustainable payment solutions. I also processed all aspects of short sale, foreclosure, and deed in lieu transactions and communicated cross-departmentally and with third parties (government entities, attorneys, and real estate and insurance companies) to discuss delinquent accounts and determine the most appropriate course of action. I also had the opportunity to assist with monthly reporting of mortgage delinquencies and provide reporting on those delinquent accounts to executive leadership.

Apple Valley, Mn

As a Consumer Collector, I fielded member inquiries and concerns on loan-specific issues and provided premier member service with the goal of mitigating loss and sustaining long-term relationships. I maintained an average delinquency of 0.63% against a department average of 0.75%. I managed an average of 1,411 accounts per month against a department average of 1,336. I also had the opportunity to assist with the merger of City-County FCU over seven months in Brooklyn Center, serving as a liaison between Wings Financial and CCFCU staff.

Shakopee, Mn

As a Personal Banker, I sold deposit, credit, loan and home equity accounts, exceeding challenging cross-sell goals, and enhanced customer relationships by completing comprehensive financial profiles. I maintained perfect client satisfaction survey results, ranking in the top 5% district-wide. This role included coaching tellers on client interactions and meeting compensation goals, as well as the referral of high-value clients to brokerage, mortgage and private client services partners.

Bachelor Of Arts (B.A.), Communication, Journalism, And Related Programs

Education record