Amanda Seutter Email & Phone Number

Wayzata, Minnesota, Us

- Lead a team of internal stakeholders responsible for day-to-day system operations, overseeing 70+ end users. Provide guidance, support, and direction to ensure efficient resolution of issues and optimal system performance.- Collaborate closely with stakeholders to analyze complex business challenges and translate them into strategic initiatives. Foster a culture of innovation and excellence, driving alignment with organizational goals and objectives.- Champion user-centric design principles, prioritizing the enhancement of user experience and customer satisfaction. - Direct cross-functional project initiatives across global service cloud/Salesforce platform, orchestrating collaboration among diverse teams. Provide leadership and guidance to ensure successful project execution and delivery.- Design and implement comprehensive UAT protocols to ensure high-quality deliverables. Foster a culture of quality and continuous improvement, minimizing errors and rework requirements.- Drive the reorganization of Cargill Protein customer service CRM to optimize processes and align with segment and divisional objectives. Lead change management efforts to ensure smooth implementation and adoption.- Document original system functional design builds and redesign processes, collaborating with global program teams to refine product features and functionalities. - Develop and deliver comprehensive training and onboarding programs for end users, stakeholders, and management. - Proactively identify and mitigate system disruptions, including metadata issues, apex classes, and custom code errors. Implement monitoring and maintenance protocols to ensure system integrity and operational continuity.- Build strong partnerships with stakeholders to advocate for funding and enhancement decisions based on strategic value, feasibility, and user-centricity. Influence and align stakeholders to drive organizational priorities and initiatives.

Wayzata, Minnesota, Us

As the primary EDI point of contact, I ensure timely communication of Project Status, Issue/Risk, Scope, Budget, and Schedule to internal and external stakeholders. I support Customer Facing Specialists in resolving moderate to complex order data issues and analyze project risks, proposing proactive solutions. I successfully deploy projects with trading partners, managing Go-Live timelines and production data setup. Additionally, I assist customer service teams with EDI data, striving to improve quality and efficiency. In Service Cloud, I handle reporting, administration, and user profile management, keeping UI, Objects, and Fields updated and seeking process improvements. Proficient in SAP, SAP GUI, Service Cloud, FTP, sFTP, and Azure DevOps

Minneapolis, Mn, Us

I assist retailers and suppliers with EDI Connections via SPS Commerce Platform and other connections like SFTP, VAN, and AS2. Recent projects include serving as an SME for at-risk customers, participating in Intune Pilot Programs, and acting as a Service Cloud Administrator. I've implemented process improvements in Service Cloud Administrative tools for faster feedback and project monitoring. I handle French-speaking customer cases for EDI data concerns and attend on-boarding meetings for new customers. I participated in the AccelerateMe program for career development and mentor new hires. Additionally, I manage escalated accounts, providing immediate support for ongoing cases.

Minneapolis, Mn, Us

In this role, I engage with customers and third-party logistic companies via phone, email, and chat, addressing various tasks from troubleshooting and issue resolution to providing product education and aiding with ERP integrations. I collaborate with sales, consulting, and implementation departments to fulfill customers' business requirements. Key responsibilities include identifying and resolving problems, advocating for customer success, providing education and issue resolution on SPS Commerce products, and assessing and resolving issues of varying complexity. I refer and escalate cases to appropriate teams and possess in-depth knowledge of SPS Commerce's products to provide accurate information and training to customers.

I assist clinicians in managing their accounts and licenses, guiding them through the licensing process across multiple states. I verify over 100 licenses through PAL to ensure accuracy and update clinician accounts accordingly. Our team oversees 30k clinical accounts, including those of nurses, pharmacy, doctors, physicians, and mental health professionals. I innovate job aids and resources, schedule webex meetings to aid clinicians with licensing fee payments, and coordinate off-site events. I utilize Salesforce, Webex, and Cisco Jabber for communication.Accomplishments:- Recognized for outstanding performance and assistance in organizing off-site Clinical Licensure Events, meeting strict deadlines consistently.- Collaborated effectively to onboard and train new hires, demonstrating leadership and initiative.

Waconia, Mn, Us

I fulfill health record requests by retrieving patient medical charts, accurately scanning records, and completing releases promptly. I validate requests and authorizations following established procedures and conduct thorough quality checks to ensure accuracy, confidentiality, and proper invoicing. Delivering exceptional customer service, I attentively address customer requests, follow through promptly, and proactively identify and address client concerns. I handle various incoming requests including mail, telephone inquiries, and facsimile inquiries, adapting to client needs. Adhering to client/site policies, including HIPAA and state/federal regulations, I handle privileged information conscientiously. My work ensures efficient, effective, and accurate release of medical records.

Eden Prairie, Minnesota, Us

I remotely utilized cloud-based software to troubleshoot legal software for legal practice workloads. Handling a minimum of 20 inbound calls daily, I employed various skills including VPN and remote desktop connections, troubleshooting network printing (local or over RDP), and proficiency in Exchange, Outlook, ProLaw, and AMICUS.

Bachelor'S Degree, Forensic Psychology

Associates, Medical Science