Working as a product specialist for the past few years and demonstrating a real passion for the continuous improvement of the online experience for our guests and owners. Supporting the development process to achieve the best customer experience with a great digital solution. An enthusiastic and dedicated professional with extensive project and Call Centre management experience acquired from a successful and rewarding career. Proven in the delivery of process improvement activities within timescale and to budget. A motivational leader who is adept at managing, motivating and developing successful and productive teams to ensure full delivery of company objectives. Utilises excellent communication and interpersonal skills to build mutually beneficial internal and external relationships, adopting a confident approach to customer liaison. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. Possesses a high level of commercial awareness and thrives in results orientated working environments.