Maximizes beauty, wellness, and personal care sales within assigned region, providing support to District Managers and Store Managers, and oversight of in store programs. Educates and coaches District Managers, Store Managers on beauty and wellness product knowledge, selling techniques, services, events, and offerings. Serves as a subject matter expert in latest beauty and wellness trends, product offerings and techniques, has a passion for beauty and wellness, provides inspirational beauty knowledge and know-how. Supports District Managers and Store Managers in building a team of 183 successful beauty and wellness consultants through coaching, training, and development.

Maximizes beauty and personal care sales within an assigned territory, providing support to District Managers and Store Managers, and oversight of in store programs.Educates and coaches District Managers, Store Managers, and Beauty Consultants on beauty product knowledge, selling techniques, services, events and offerings. Trains beauty consultant on cosmetic artistry techniques and skincare consultations with an emphasis on customer engagement.Serves as a subject matter expert in latest beauty trends, product offerings and techniques, has a passion for beauty, provides inspirational beauty knowledge and know-how.Supports District Managers and Store Managers in building a team of 59 successful beauty consultants through coaching, training and development.

Shift Lead:Performs daily operational procedures such as cash handling, inventory counts, price changes, stocking, displays, and photo ordersEnsures the floor and stock room are ready for the business dayCompletes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registersModels and delivers a distinctive and delightful customer experiencePerforms any and all management duties as required including voids, order returns, customer refunds, cash drops, change, and supervision of staffManages the photo lab and processes ordersBeauty Consultant:Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals.Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.Implements company asset protection procedures to identify and minimize profit loss.Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.Completes special assignments as assigned.Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.

Creates happy customers by owning customer issues, using tools and knowledge to solve them, and providing outstanding serviceOffers thoughtful product and service recommendations to fit individual needs

Reports sales, in office calls, and confirmed sales weeklyExecutes monthly sales action plan to meet and exceed established revenue goalsNegotiates group, corporate, and event rates and administers contracts to secure bookingsManages accounts through effective client engagementCreates and reports a yearly business planConducts property site tours with the intent of promoting facilities and servicesAnalyzes reports to determine market growth or loss and identify opportunities to shift sharePartners with operations to ensure full participation in servicing accountsCreates promotional materials that effectively market the company and its servicesOversees the effective coordinating of events, including banquets, parties, and meetingsFacilitates group bookingsPrepares conference room for events and breaks down afterwardsProspects for new businessPerforms administrative duties, including filing and paperworkComposes resumes, BEOs, proposals, and contractsUtilizes multiple programs including FOSSE, SalesPro, and OneSourceManages social media marketingSupervises the sales coordinator and acts as manager on duty as needed

Your Sales Performance PartnerWe believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners.Sales for Hire• Let us be your remote sales team to hunt for new business so you can compete more proactively in your local market.Sales Training• Enable front line sellers to sell. Conquer the challenge sales professionals face today and set your team on the path to success.Sales Consulting• Increase team performance with effective solutions. Uncover issues and develop strategies and processes to increase your team’s performance.With a proven track record, sales expertise in the hospitality industry, and 100% focus on revenue generation, our approach is strategic and brings long-term results. Visit us at www.gillissales.com

Responds to sales inquiries from potential clients seeking sleeping rooms/meeting space Initiates new sales, prospects, and qualified leadsHosts and entertains clients and maintains client accountsConducts property site tours with the intent of promoting facilities and servicesDetermines rates, prepares proposals, negotiates contracts, and analyzes lost businessDevelops strategies to meet and exceed established revenue goalsPartners with operations to ensure full participation in servicing accountsCreates promotional materials that effectively market the company and its servicesOversees the effective coordinating of events, including banquets, parties, and meetingsFacilitates group bookingsPrepares conference room for events and breaks down afterwardsProspects for new businessPerforms administrative duties, including filing and paperworkComposes resumes, BEOs, and contractsCreates and reports a yearly business planCommunicates effectively with hotel staffUtilizes multiple programs including FOSSE, SalesPro, and OneSourceManages social media marketing

Operates the hotel independently and takes care of guestsAnswers multiple phone lines, makes reservations and processes paymentsHandles guest issues and promotes customer satisfactionSupervises housekeeping and conducts housekeeping inspectionMaintains the lobby, office, and breakfast roomCompletes breakfast set-up and clean upReviews applicationsConducts phone screening on applicantsTrains new recruitsPerforms various housekeeping duties including stripping rooms and laundryPerforms night audit proceduresCalculates payrollPerforms other assistant duties as assigned per general managementDisplays proficient computer usage (including Microsoft Office)