Program Management: Acted as program manager for a complex ICD-10 implementation for multiple clients.o Provided project management and analytical expertise to effectively manage the ICD-10 Training and Testing projects by creating project plans and project charter documents.o Facilitated design sessions, status meetings and complex problem-solving meetings.o Created an Education Assessment for effective ICD-10 and application training across all roles for all facilities.o Set up an ICD-10 training coder assignment and trained facility administrators.Strategic Planning: - Developed a 5-year strategic plan for a Fortune 500 company in collaboration with the client’s leadership team.- Created a strategic IT roadmap and the framework for IT strategic planning for a large, publicly traded company.

Program Management:Served as project leader on a HIPAA Compliance Initiative across U.S. call centers.o Created a project plan to track HIPAA privacy and security requirements and audit protocols.o Managed a remote third party consulting firm to produce estimates and deliverables in order to implement a HIPAA “Solution Pack” for existing and future clients.o Developed Protected Health Information (PHI) workflows to aid with training development and plans.

Program Management:Implemented two CRM order capturing initiatives as project management lead.o Led resources to build Long-Term Evolution (LTE) products and rules in the Oracle Siebel CRM application.o Utilized Siebel CRM application as a part of a Long-Term Evolution (LTE) product launch.o Tracked and triaged all defects and issues for the Long-Term Evolution (LTE) product configuration through successful go-live. o Led a team of product configurators to build thousands of products and rules in the Oracle Siebel CRM application.o Owned and analyzed validity of product and pricing reported issues and defects through successful go-live.

Business Process Optimization:- Acted as project manager on a Billing Consolidation Project including an Enterprise Data Warehouse (EDW) implementation.o Worked with the Solutions Development Office to create a Microsoft Project plan for all the interfaces, reports and custom program activities to be migrated as a part of the Billing Consolidation Project. o Facilitated sessions with 16 business areas and report developers in order to determine the scope of reports and the new Enterprise Data Warehouse (EDW) platform. - Served as Billing Incident Manager for a complete Billing Support System (BSS) implementation project including owning deployment activities for the billing stream, including maintenance of billing deployment material in a nightly deployment handoff to the offshore team. o Implemented a new validation process for billing incidents, which included working as the liaison between the delivery teams and the business to mitigate risks and concerns.o Reviewed the adjustment amounts of approved incidents sent for deployment which prevented an incorrect adjustment amount totaling $6.1 million of credits from being posted on thousands of accounts.