Amanda Smith Email & Phone Number

Sayville, NY, US

-Deliver value within the customer experience through regular customer correspondence and touchpoints. -Manage a portfolio of 95-100 accounts including supporting enterprise clients. -Lead stakeholders from the buyer journey to customer journey through comprehensive onboarding and orientation to BetterLesson systems. -Compile and evaluate quanitative and.

-Overseeing and supporting the organization's operations, programs, and fundraising.-Support the organization's financial sustainability to ensure the greater impact possible.-Collaborate with Executive Director on goals, objectives, and operational plans.-Build processes and volunteer operations to support organization's mission.

-Manage the post sales relationship with school partners and communicate regularly with key stakeholders.-Host/facilitate“kick-off” and planning calls with school programs.-Support account managers in setting and delivering upon clear timelines to our school partners specifics.-Resolve client escalations and churn risks, as well as deviations from contract.

-Acted as a trusted advisor to multiple people in an account.-Leveraged Salesforce to track program progression and keep detailed notes. -Reported on adoption, account health, financial status, and other client metrics internally and externally.

-Increased monthly class volumes by 125% year over year by setting measurable and attainable goals.-Developed and optimized organizational systems to boost efficiency and keep operations scalable.-Created and executed a Go to Market plan for the new quarantine service line, including creation of a new enrollment and rostering process, creation of client.

Long Island

-Created and executed business strategy and developed systems to improve operational quality.-Demonstrated exceptional knowledge of process optimization in relation to profit and loss.-Increased sales by 75% yearly through continued and consistent partnerships with schools.-Developed monthly marketing and advertising initiatives to better promote the.

East Northport, New York, United States

-Managed day-to-day staffing and handled scheduling for all store employees.-Maintained the company's visual merchandise standards through general housekeeping and planograms.-Exceeded targets by building, directing, and motivating a high-performing sales team.-Managed day-to-day staffing and handled scheduling for all store employees.

-Enabled positive student outcomes through 1:1 personalized educational, behavioral, and emotional support. -Responsible for instructional materials, bulletin boards/classroom visuals, and set up work areas. -Acted as a substitute educator when the lead teacher was out sick-Supported the Brigance Kindergarten screening team with evaluations and.