Amanda Smith Email & Phone Number

Cheyenne, Wyoming, United States

• Assess caller accounts to determine medical benefits, identify service needs and resolve issues.
• Schedule new patient and follow up appointments for 6 different medical specialties, a total of 12 doctors.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
• Schedule referrals for 12 doctors.

Cheyenne, Wyoming, United States

• Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
• Provided physical assessments, medication and chronic disease management to home health patients.
• Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.

Lusk, Wyoming, United States

• Arranged placement of patients in facilities appropriate for level of care requirements.
• Coordinated transfer of out-of-area patients into in-network facilities.
• Administered BIMS (Brief Interview of Mental Status) and GDS (General Depression Scale) on Extended Care and Emergency Department patients.
• Explained medical care options to help families make informed healthcare decisions.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.