Amanda Smith Email & Phone Number

Widnes, England, United Kingdom

Widnes

Widnes, Cheshire, United Kingdom

Widnes

Widnes

 Managing a team of 3 team leaders, with a total of 23 complaint handlers Performance Management Coaching & Development Quality, Trend & Root Cause Anlaysis Providing KPI’s to achieve department targets Managing & delivering on internal and external robust processes Creation of coaching and development forms Relationship management and engagement.

Widnes, Cheshire, United Kingdom

Widnes

Taking Inbound Customer calls for new applications for Argos Store Card and taking telephone debit card payments and allocating to account.Dealing in customer queries and escalated complaintsNo breach of DPAEnsuring we treat customers fairly

Chester, United Kingdom

 Managing a team of 10 people, Reporting Directly to the Directorate of Administration Workflow planning Referrals and amendments to clinic schedules Completing and delivering 1-2-1 appraisals Dealing with procurement Managing & delegating internal and external mail Creation of reports on departmental and trust capacity Dealing in patient concerns.

Chester, United Kingdom

 I have assisted with complex audit checks with senior management for presentation to regulators.  Creating, maintaining and analysing detailed reports for consistency and competency on a monthly basis to capture trends. Facilitating meetings and listening sessions for management of all levels directed at improving understanding for coaching and.

Chester, United Kingdom

 Managing a team of 15-20 associates conducting one-to-ones with associates on a monthly basis Maintaining audit documentation ensuring adherence for Compliance Regulations.  Track and report all departmental expenditure and incentive payouts Review of quality & productivity targets to deadlines and reporting to senior executives Devise award.

Chester, United Kingdom

 Reconciling payment accounts including a suspense account and unpaid Direct Debit accounts.  Resolving discrepancies between bank accounts and customer’s payments.  Locating unallocated payments  Acting as workflow co-ordinator and analyst Mentoring educating new or less experienced colleagues across all banking roles Track and log cash payments.