Amanda Solano Email & Phone Number

Mountain View, California, Us

Onboarding and managing client relationships in SME and SMB market segments in a variety of verticals. Provide ongoing support via recurring calls and emails, providing customized outreach for a large client base to improve the customer experience. Act as a trusted advisor in TPRM strategy and technical implementation of UpGuard for clients. Advocating for feature requests from client base and maintaining cross-functional contact with multiple departments. Assist with training new hires via "Buddy" system, and train fellow established CSMs on matters of user training for our clients.

Lewisville, Tx, Us

Facilitating implementation, configuration, and on-boarding of clients to the use of the TickeTrak software, acting as main point of contact throughout implementation of the software. Prioritization of time on simultaneous projects with various clients. Act as SME for preexisting and new clients as a technical resource and for best practices in use of TickeTrak. Coordinate between various departments both internally as well as externally to ensure successful implementation. Updating existing SOP documentation from prior iterations of the software to current and maintain documentation continuously.

Organize and schedule social media posts using Later platform for Instagram, Facebook, and Twitter. Utilize Wix Email Marketing and SEO tools. Improve social media engagement to increase sales. Contribute to writing and editing for book projects within specified brief of the project. Writing formatting to the specs of WotC/Dungeons & Dragons formatting.Design book layouts using InDesign and Photoshop. Cross-promote with other companies influencers as well as advertising scheduled appearances at conventions.

Jersey City, Nj, Us

Work closely with internal stakeholders to ensure every product sold is onboarded by our clients as smoothly and pleasantly as possible. Provide proactive communication to ensure both new and existing clients are satisfied with their purchases. Provide accurate/detailed documentation for every implementation. Monitoring product usage to ensure success of onboarding. Building training videos and knowledge base for both the Implementation department and Customer Support using the Lessonly platform. Main point of contact for CISO regarding CCPA/CPRA compliance.

Jersey City, Nj, Us

Provide technical support for internal/external clients on systems including: in-house data appending and audience-building platforms, on-premise file deliveries, API access, Resetting credentials, examining data input files for errors. Thoroughly document every customer support ticket to build a knowledge base for troubleshooting utilizing Salesforce Knowledge. Created formal SOP documentation and built department guidelines from zero. Training new hires, managing opt out documentation and disputes from consumers to ensure data privacy law compliance. Acting as CISO’s main point of contact for this purpose.

Stamford, Ct, Us

Focus knowledge on Applications coverage vertical of Research Engagement Services, provide customer service for internal and external clients, build and maintain strong relationships with research analysts, maintain and seek latest information, new content research, and to be a subject matter expert in my vertical, complete and answer client inquiries daily utilizing phone and email correspondence, mentoring new hires through the Peer Mentorship program.

Bonita Springs, Florida, Us

Provide company-wide administrative and technical support for 5 departments including the senior leadership/executive teams, produce quote and SLA documents in Salesforce CPQ (Steelbrick), process/build opportunities/quotes in Salesforce, tracking CSM portfolios to identify sales opportunities, monitoring on-site engagement calendar for product trainers.

Live Technical support via phone, email, and chat for online classes hosted through Adobe Connect. Monitor class live chat, provide back-end and billing support for 3 subscription services, liaison between Adobe support and ELE, travel to live seminars to coordinate classes on site.

In addition to “Coordinator” responsibilities (listed separately), provide frontline tier 3 support on escalated calls and inquiries regarding complaints, refund requests, and other issue solutions for customers. Monitor calls. Work closely with compliance/ legal departments.

Receive and facilitate tier 2 inbound calls to the call center. Technical support and training lead for in-house financial market research software.

Initiate outbound calls, facilitating administration of call lists and confirming event details and attendance for customers and general customer service. Train new hires.

Associate'S Degree, Graphic & Web Design

High School Diploma, Graphic & Web Design