Promoted to newly created role as a result of team maturity and the development of consistent tools, training skills and problem-solving abilities. Lead 7-15 projects at any given time. Completed configurations for accounts valued at $21.5M since July 2019, with $14M in the 2 weeks surrounding 1/1/2020.• Provide subject matter expertise for the implementation team, engineers and developers around the globe• Successfully overcome obstacles, identify system requirements and leverage data analysis• Communicate with developers, stakeholders, client teams, peers and leadership, driving results and action• Identify key issues and their impact in a broad business context• Actively participate in Agile Development teams to provide detail for user stories• Administer Single Sign On (SSO) and fill business analyst role to accommodate resource changes

Promoted to role in high-stress, fast-paced work culture in preparation for a massive client migration within a compressed timeline.• Transitioned 20 clients from RedBrick Health v4 to v5, including gap identification and configuring solutions• Created scalable, consistent processes and requirements for tools that simplified configuration and decreasederrors, resulting in 75% less time resolving issues on January 1, 2018 compared to January 1, 2017• Guided the implementation team migrating $100M in accounts from old system to new system through processmapping, training, coaching and mentoring• Configured and implemented client solutions, cross-trained 11 team members, resolved escalated issues andparticipated in cross-functional teams to support both the clients and the product

Hired to create results for projects that were new, ambiguous and on a platform still being developed. Demonstrated skills to organize, identify solutions, make decisions and keep all the balls in the air.• Mastered the new program and new team quickly, including configuring 30 custom activities for other team members to meet the January 1 benefits deadlines• Served as point of contact for clients from contract to implementation, providing an overview of decision points, gathering data requirements, building out requirements, creating solutions based on need and conducting testing• Managed 2 clients from beginning to end and assisted with 14 other clients during the same time period• Configured clients via API endpoints in the rapidly changing next generation platform

• Standardized and consolidated 17 separate databases into a single consolidated database for cost savings and support efficiencies• Led a team of three project managers implementing internal and external IT projects including infrastructure initiatives, customer-facing responsive websites and employee-only admin websites• Supervised and contributed to the professional development of three direct reports in addition to managing project resources and budgets. (10-20 developers/engineers)• Overhauled project reporting by introducing project management software, establishing executive updates and incorporating Agile Kanban techniques into the project process• Standardized 23 websites into a single mobile-friendly codebase to improve performance, reduce support and quickly enhance the mobile experience, saving an estimated $5M from existing operating expenses• Integrated third party APIs for data projects and email alerts

Contracted to and hired by Dolan Media• Collected, created and organized Sarbanes-Oxley (SOX) compliance documentation• Prepared SOX audit test scripts and gathered evidence• Managed change requests and coordinated meetings

• Developed, tested and implemented web, infrastructure and proprietary application projects while collaborating with internal and external teams• Documented processes/procedures for training materials and trained users both one on one and in groups of 25• Composed custom reports and data files using SQL, Microsoft Excel, Microsoft Access and proprietaryapplication databases• Created macros in Microsoft Excel and Access to simplify daily company processes• Administered Frame Relay, VPN and MPLS networks as well as Microsoft Exchange, file, domain and application servers• Supported 75 small office users in 13 remote locations across 4 time zones, including developing an in-depth understanding of loan origination software and amortization calculations

• Implemented and managed SQL accounting database.• Trained employees to use database and Microsoft Office.• Assisted with network administration using Active Directory, Terminal Server and Exchange Server. • Resolved PC and server issues.