Amanda Specht Heller Email & Phone Number

Plymouth, Minnesota, US

Minneota, US

Providence, RI, US

• Promoted to newly created role as a result of team maturity and the development of consistent tools, training skills and problem-solving abilities. Lead 7-15 projects at any given time. Completed configurations for.
• Provide subject matter expertise for the implementation team, engineers and developers around the globe
• Successfully overcome obstacles, identify system requirements and leverage data analysis
• Communicate with developers, stakeholders, client teams, peers and leadership, driving results and action
• Identify key issues and their impact in a broad business context
• Actively participate in Agile Development teams to provide detail for user stories

Providence, RI, US

• Promoted to role in high-stress, fast-paced work culture in preparation for a massive client migration within a compressed timeline.
• Transitioned 20 clients from RedBrick Health v4 to v5, including gap identification and configuring solutions
• Created scalable, consistent processes and requirements for tools that simplified configuration and decreasederrors, resulting in 75% less time resolving issues on January 1, 2018 compared to January 1, 2017
• Guided the implementation team migrating $100M in accounts from old system to new system through processmapping, training, coaching and mentoring
• Configured and implemented client solutions, cross-trained 11 team members, resolved escalated issues andparticipated in cross-functional teams to support both the clients and the product

Providence, RI, US

• Hired to create results for projects that were new, ambiguous and on a platform still being developed. Demonstrated skills to organize, identify solutions, make decisions and keep all the balls in the air.
• Mastered the new program and new team quickly, including configuring 30 custom activities for other team members to meet the January 1 benefits deadlines
• Served as point of contact for clients from contract to implementation, providing an overview of decision points, gathering data requirements, building out requirements, creating solutions based on need and conducting.
• Managed 2 clients from beginning to end and assisted with 14 other clients during the same time period
• Configured clients via API endpoints in the rapidly changing next generation platform

Minneapolis, MN, US

• Standardized and consolidated 17 separate databases into a single consolidated database for cost savings and support efficiencies
• Led a team of three project managers implementing internal and external IT projects including infrastructure initiatives, customer-facing responsive websites and employee-only admin websites
• Supervised and contributed to the professional development of three direct reports in addition to managing project resources and budgets. (10-20 developers/engineers)
• Overhauled project reporting by introducing project management software, establishing executive updates and incorporating Agile Kanban techniques into the project process
• Standardized 23 websites into a single mobile-friendly codebase to improve performance, reduce support and quickly enhance the mobile experience, saving an estimated $5M from existing operating expenses
• Integrated third party APIs for data projects and email alerts

Minneapolis, MN, US

Minneapolis, MN, US

Calgary, Alberta, CA

• Contracted to and hired by Dolan Media
• Collected, created and organized Sarbanes-Oxley (SOX) compliance documentation
• Prepared SOX audit test scripts and gathered evidence
• Managed change requests and coordinated meetings

• Developed, tested and implemented web, infrastructure and proprietary application projects while collaborating with internal and external teams
• Documented processes/procedures for training materials and trained users both one on one and in groups of 25
• Composed custom reports and data files using SQL, Microsoft Excel, Microsoft Access and proprietaryapplication databases
• Created macros in Microsoft Excel and Access to simplify daily company processes
• Administered Frame Relay, VPN and MPLS networks as well as Microsoft Exchange, file, domain and application servers
• Supported 75 small office users in 13 remote locations across 4 time zones, including developing an in-depth understanding of loan origination software and amortization calculations

• Implemented and managed SQL accounting database.
• Trained employees to use database and Microsoft Office.
• Assisted with network administration using Active Directory, Terminal Server and Exchange Server.
• Resolved PC and server issues.

Mba

Bs, Telecommunications Systems, Computer Science, Mathematics