Working with all stakeholders to ensure current & future strategy is fully in line with company goalsUndertaking responsibility for Rate negotiations with both Vendors and ClientsAnalysing and Managing Vendor selection, Shipping Lines & Trade Routes to optimise efficiencyManaging Client Accounts end to end ensuring optimum service levels achievedEnsuring Clients receive excellent Customer Service at all times

Identifying and securing new business, whilst maintaining existing Customer portfolio.Supporting multiple Sales Executives.Managing Strategic reporting.Mentoring new hires

Responsible for 3 functional teams; Export Customer Service, Export Documentation and Import Customer Service.Change Ambassador - increasing the knowledge of individuals and the teams as a whole, promoting excellent communications both internally and externally, ensuring extraordinary Customer a Service delivered.Selected to attend prestigious International Executive Development Programme in Hong Kong, designed to broaden the strategic perspectives of participants, as well as to enhance business, functional and management competencies.Seconded to a small project team created to handle the opening of a new office in Turkey.Selected to undertake a 3 month secondment to the Finance department. Delivered a thorough review of processes and compiled a report to the Managing Director with recommendation for improvement.

Recruited to strengthen and improve Documentation team and deliverables.Delivered the digitisation of key manual processes.Secured year on year documentation accuracy gains.Change managed major overhaul to mandatory working practices following 9/11 USA attacks.Managed the outsourcing of data input to Asian back office, including the training of staff at the UK headquarters and in Shanghai, China.

Commenced as an Operator, progressed within various different departments within the company, leaving in January 2000 having been promoted to Assistant Line Manager of the Agency for the South American Line Transroll.