• Adjuster for homeowner and farm property claims.• Determine coverage for losses relating to personal homeowners and farm policies.• Prepare and review estimates for property losses utilizing Xactimate and Contractor Connection.• Communicate with agencies and policyholders effectively through the claims process.

• Adjuster for auto and physical damage claims.• Prepare and review estimates, rentals, total losses, MedPay, and liability for to auto claims.• Maintained excellent customer service to agents and policyholders.

• Trained to handle a variety of claims scenarios under the auto and physical damage team.

• Perform bookkeeping duties including payroll. Manage staff scheduling.• Implemented/upgraded social media presence, marketing, and public relations.• Handle all visual marketing and store displays.

• Managed customer queue and helped management staff keep store operating efficiently.• Assisted customers with cellular technical support and billing disputes; met and exceeded sales goals.• Aided with store inventory and order check in.

• Provided specialty account support for business clients; handled billing queries for multi-million dollar accounts. Focused on customer service, technical support, and large sales contracts.• Aided with government account support, including billing and technical issues. Key government account included the State of Illinois government, covering accounts for all assigned employees.• Achieved customer survey success rating 99.97% over 2 year period. Routinely recognized by direct manager… Show more • Provided specialty account support for business clients; handled billing queries for multi-million dollar accounts. Focused on customer service, technical support, and large sales contracts.• Aided with government account support, including billing and technical issues. Key government account included the State of Illinois government, covering accounts for all assigned employees.• Achieved customer survey success rating 99.97% over 2 year period. Routinely recognized by direct manager for superior service ratings and unsolicited customer compliments.• Coordinated staff appreciation events. Show less

• Handled inbound calls assisting customers with general rate plan and billing issues and technical support.• Assisted customers in a timely manner, being mindful of customer and company needs.• Minimized customer dissatisfaction through problem solving and communication skills.

• Developed and implemented new marketing and advertising materials for newsprint, radio, and television, including Google AdWords marketing campaign.• Created original content for store website and managed website.• Managed email advertising using SmartEtailing and Constant Contact. Led special store events and community events, including Breast Cancer Awareness Ride .• Implemented Silent Auction for Breast Cancer Awareness Ride, increasing funds for charity by more than 500%.

• Managed and trained sales staff.• Responsible for customer service and sales, including role as lead sales person.• Ordered product and managed store functions and merchandising.• Opened and closed store, including daily cash out procedures.

• Managed staff and daily store needs. Led sales and projects; resolved customer service issues.• Opened and closed store, including daily cash out procedures.• Floated between store locations and corporate office, handling various store functions as needed.