Efficient, dedicated, reliable, and capable; I am a performance driven individual with an acute attention to detail. I continually seek to increase department wide efficiencies while maintaining a high-quality output and reducing risk. I excel at execution and delivering against planned goals. I am a natural leader who succeeds in both group and independent settings. I take deep pride in my work, valuing honesty and integrity above all else. I have extensive experience in Intellectual Property support roles and am interested in new growth opportunities. HIGHLIGHTS• Identified significant system malfunction that put over 6K payments at risk; steered committee of department leads and IT to resolve; developed and continually perform process of identification and correction• Automated Excel Trademark data validation process; formerly a 100% manual effort, now targets the 0.2% of cases requiring attention• Automated Access Patent portfolio review process; also a 100% manual effort, now identifies the 11.4% of cases needing in depth analysis• Created department-wide Access tracking database to monitor process failures, performance problems, gaps in process, and other issues to report on and meet regularly with team leads/supervisors• Redesigned Access restoration tracking database for ease of use, streamlined data entry, and improved reporting• Created a single click report for Trademark Discrepancies monthly metrics reporting; a time savings of 8 hours per month• Collaborated with Finance to reduce aging items on prepayment without invoice report; from 3 years, 7 months to a 44-day average