Amanda Strong Email & Phone Number

Chicago, Il, Us

Chicagoland

Highland, Ny

-Improved account management by predicting potential competitive threats and outlining proactive solutions.-Fostered lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and expanded client base.-Fielded client complaints/concerns and facilitated negotiations, resolving issues and reaching mutual conclusions.-Monitored service after sale and implemented quick and effective problem resolutions-Contributed to team objectives in fast-paced environment.-Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

New York, New York, United States

-Adjusted production schedules to account for changing circumstances such as material shortages and design changes. -Confronted external supply issues head-on and devised innovative solutions to avoid delays and missed deadlines.-Double-checked prices and totals to ensure that invoices were processed correctly.-Use Team Gantt/WRIKE to update status reports so that I can keep track of project progress and deadlines. -Scheduled deliveries of FFE materials at a specific time to keep projects on schedule-Streamlined office operations by effectively monitoring and responding to client correspondence and data communications.

Brooklyn, New York

-Closed on average 30 luxury rentals yearly, increasing overall firm rental revenue by 30%.-Increased client base 25% by updating application SOP along with SLA processes and improving overall company efficiency. -Devised and implemented sales/rental-boosting marketing strategies.-Scheduled showings and tours for potential new clients and properties with a 60% success rate.-Used Nestio, StreetEasy, Aprartments.com to list and track properties in the Downtown Brooklyn and -Surrounding Areas Wrote effective listings that detailed property features, which resulted in an increase of 40% in showings.-Showed properties to potential renters and other brokers at open houses and by appointment.

New York, New York

-Increased business sales by 10% annually through effective cross-selling, exceptional customer service, and cold calling. Established a rapport with customers and assessed their needs to make product recommendations and upsell opportunities.-Made certain that clients received excellent service to not only maintain, but also to expand, their relationships for future business opportunities-Took charge of client correspondence and kept track of all tracking and communications. Quickly resolved customer issues while adhering to company policies.-Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.

New York, New York

-Brokered and executed deals within the energy complex for institutions, but not limited to refineries, producers, hedge funds, banks and algorithmic trading firms.-Monitored futures, swaps, and OTC channels in the following markets: Crude Oil, Heating Oil, Gasoline, Brent on the NYMEX as well as ICE Exchanges.-Collaborated with the CME to streamline new clearing platforms for all products listed by the exchange.-Worked closely with team members to facilitate clearer communication between the upstairs desk and the trading floor resulting in the 20% revenue growth.-Strategized with management for ways to increase operational efficiency, add value, and enhance business performance for long-term growth. -Used TT Trading Platform/Web ICE to execute and clear trades daily.-Increased customer satisfaction by working with operations to manage all aspects of trade reconciliation, compliance, and billing with FCM.

Greater New York City Area

-Managed relationships within a team of 6 brokers to a diverse client base in the energy sector consisting primarily of hedge funds, banks, refineries, and algo firms.-Focused on exotic derivative structures within the Crude Oil Market-Contributed 20% of the revenue to the team book.-Opened the dialog between the floor operation and desk operation to ensure that flow was being seen by all parties both internally and externally.-Spearheaded all administrative details as it pertained to the group. Daily trade recaps, billing, and client correspondence. Bridged