• Responsible for all operational and program activities within the 2 studios. • Focus on core business strengths, quality customer service, and building staff relationships. • Human resources management; hire motivated, qualified teachers and directors to represent the studios in the best way. If staff is not meeting the standards counsel them through review meetings and properly document conversations. Insure each staff member has sufficient training. • Affected a turnaround within first 6 months, transforming a business that was considering bankruptcy to a business striving and making profits. • Conduct administrative duties; answer phones, file documents, organize schedules for teachers and directors, answer questions and provide customer service in a fast paced environment. • Insure accurate management of classes, clients, collection of fees and payments insuring optimal profitability of the studio. • Quickly and strategically figure out coverage when staff is sick or unable to work to insure proper level of staffing to perform as expected. • Insure the studios team sustains their level of commitment that they demonstrated when first hired. Make sure staff is following structure and curriculum. • Identify and anticipate the needs of our clients. Manage and resolve client complaints in a positive and constructive manner. Student, parent, care giver, teacher satisfaction is top priority.

• Taught aerobic dance classes to adults 16 and older. • Created choreography and curriculum for the class. • Built up clientele through social media and community outreach.• Administrative work at the front desk. • Worked with Mindbody software.

Choreograph dances and perform in multiple shows in the Bay Area

• Generated high sales for company by efficient use of time. • Managed server bank and quickly calculated change, tips, etc. • Trained new staff and created a positive atmosphere by supporting coworkers. • Demonstrated professionalism and tact in very fast paced environment. • Ranked number one server in evaluations based on attitude, performance and sales

Internship: • Assisted in organizing and planning the Youth Program (ages 7-12). • Shadowed dance instructors in the studio, then eventually taught own class. • Demonstrated exercises and choreography to the students.• Helped promote studio and Youth Program by handing out newsletters and advertising on social medial. • Assisted in fundraising, and helped with the end of the semester Showcase.

Designed and made custom bathing suits.

• Provided excellent service to customers by providing their favorite drinks. • Assured that all drinks are complete in the menu. • Collect money from customers and give the money to the cashiers. • Quickly calculate change and tips. • Clean tables around the slot machines to ensure the next customer has a clean and available space. • Brought the customers the drinks they ordered in a quick fashion.

• Directed the Teen After School Program and the Cheer and Dance Summer Camp.• Structured and organized events, field trips and daily agendas for both programs. • Helped students with homework, structured schedule for each day, created games and activities for students to keep them engaged and excited to be there. • Choreographed dances, cheers and performances for the summer camp. • Created a structure and curriculum for the 8 hour dance camp Monday - Friday.

• Provided excellent customer service to clients. • Directed clients to the department they were seeking. • Executed all returns in the store. • Answered phones and directed them to the proper department. • As a cashier I quickly rang up customers with a positive and professional attitude. • Solved problems with clients quickly and strategically