Amanda Swager Email & Phone Number

Driving business growth with insightful strategy and marketing solutions. Designing improved user experiences and increasing accessibility. Expanding audience and revenue opportunities.

Project to review and optimize KnitFit's user experience. Role includes strategy and usability research, design and accessibility updates, copywriting, blogging, social media, marketing, etc.

South Carolina, United States

Developed, automated, and managed people operations for a customer experience consulting practice of over 1000 people including daily ad-hoc administrative, research, and analysis requests from leadership.Improved timesheet compliance 70% with weekly targeted and universal communications, tracking, and analysis. Enabled cost recovery, people demand fulfillment, and recruiting with daily data processing, targeted communications, and real-time tracking.Conducted Campus Onboarding and developed and led a new onboarding training program to bridge gap between global onboarding and capability trainings. Coordinated with Learning, Talent & Culture team to ensure effective upskilling, talent management, and employee retention and fulfillment.Created and maintained over 30 email distribution lists for practice and capabilities, and organized and facilitated Quarterly All Hands meetings.Initiated the addition of several new medical benefits made available to all American employees.

Columbia, South Carolina Area

South Carolina, United States

Supported capability of 250 resources. Managed practice-wide communications, and supported director and other leaders in administrative endeavors from an operations standpoint.Facilitated capability-offered training courses, including running virtual sessions, keeping rosters, and attendance.Inspired and tracked employee interest in available courses, provided communications including scheduling and registration details.Coordinated transition to virtual-only sessions in accordance with Covid-19 health and safety guidelines.Tasks included but were not limited to: maintaining practice mailing list, facilitating All Hands and Fireside Chat meetings, supporting pursuits, reviewing and editing proposals and presentations, analyzing survey results to identify potential areas for growth, etc.

Facilitated complex onboarding and background checks for high-security government modernization project.Led a large volume of new hires through the complex, multi-step background check process.Incorporated multiple checkpoints set and managed by both the partner and client. Tracked release of partner laptops to new team members and ensured each individual had the various access points they needed.Increased efficiency of onboarding process, decreasing time between initiation and laptop delivery from over 9 weeks to less than 3 weeks.Clearly communicated goals and results between internal and partner team members to ensure everyone is on the same page.Contributed to engagement management processes for expense budget tracking.

Jacksonville, Florida Area

Wrote and maintained user stories for several software modules to be combined into a single, modernized service offering.Worked with a team of TPMs and other managers to capture technical requirements and functionality and compile them into a thorough and organized backlog. Worked with a UX Designer to incorporate novel software designs into the user stories to improve efficiency and user experience. Followed along with scrum team and maintained the backlog to keep user stories up to date.

Chicago, Il

Produced and maintained documentation for team developing software for collecting and managing locomotive data in real time. Worked as a member of a scrum team to capture technical requirements and functionality and translate them into thorough documentation. Compiled, wrote, and edited over a dozen technical documentsIncluding functional specifications, installation and user guides, operational and troubleshooting manuals, use case documents, and release notes.Requested by leadership to write or edit business proposals, company announcements, blog posts, and website marketing copy.

Michigan

Kicked off a team developing a marketplace-style app offering knitwear designers the ability to convert their styles into customized knitting patterns, and allowing knitters to purchase the patterns and yarn directly from the app.Coordinated international communication between administrative, marketing, and software development teams. Facilitated the development of the app by synthesizing proposed concepts and ideas and applying practical technical boundaries.Organized and oversaw tasks and information-sharing between departments.Wrote and edited text for website, promotional and marketing materials, and app user interface. Contributed to brainstorming efforts, particularly with insights about user behavior and interests.

Michigan

Reduced and refined inventory process for over 75 artists, organizing all records clearly on Google Drive for easy recordkeeping. Trained staff in necessary procedures for using Sheets and Docs.Created a warm and inviting space for visitors to relax and enjoy art and wine, engaging them in conversations about the technicalities or philosophy of art, artists, wine, and wineries. Tended the bar and retail space. Engaged in any activity that maintained the integrity of the gallery, focusing on the customer experience.Provided a liaison between artists and guests such that art is promoted appropriately and business transactions run smoothly. Catered to visitors at networking events and parties.

Michigan

Provided efficient, friendly, and respectful customer service to new and returning guests, and resolved problems early to ensure a positive experience.Maintained a clean, low-stress atmosphere that serves as a comfortable second home to both business travelers and vacationers, and assisted visitors in planning their stay, recommending activities and restaurants. Adhered to InterContinental Hotels Group’s mission statement and brand standards, requiring consistent attention to detail and uniform technique among employees.

Michigan

Managed documentation and lead trainings for a data classification software company dedicated to improving how companies process, manage, and utilize massive amounts of data.Designed preliminary website, and wrote and edited high-level marketing copy.Wrote blog articles highlighting the importance of structured data development and classification, particularly focusing on using psychology to improve the consumer experience.Outlined and drafted help documentation for the software, including a high-level overview, plus in-depth descriptions and step-by-step instructions.Developed a 1-day training syllabus and accompanying documentation to help customers understand the software, its purpose, and how to use it most effectively.Delivered 3 training sessions to appliance parts distributers, both online and in person.

Psychology Department Main Office

As a student secretary, I consistently impressed faculty and staff with my dedication and skill. I lead a project to redesign all spreadsheets and documents (including departmental budget logs, expense tracking for grants and other projects, procurement card logs, student and employee information and payroll, and more), resulting in a minimum of 50% increase in employee productivity. I managed, researched, entered, and maintained aforementioned data for five consecutive fiscal years. I reviewed and redesigned administrative procedures and the associated manual, developed and documented more efficient processes, and streamlined data collection for precision and accuracy. I provided department-wide training in improved procedures to new and existing staff with a wide range of skills and backgrounds. I demonstrated a talent and enthusiasm for writing, creativity, and problem-solving. I was often consulted for editing and writing, artistic and design projects, or "sticky problems" around the office.

South Haven, Mi

When this small business first opened, the Owner needed a compact and intricately-tailored marketing campaign to introduce it as a specialized fiber arts boutique to potential customers. After carefully examining her expectations and preferences, I produced a logo, color scheme, and style; and designed and wrote copy for business cards, fliers, press releases, and several ads for newspapers, magazines, and websites. The boutique received an influx of customers both local and from surrounding towns, improving business.

East Lansing, Mi

This Summer position consisted of many diverse projects. I found myself doing everything from weeding gardens and cleaning tractors to collecting data in the field and analyzing data in the lab. I performed duties and research with precision and accuracy, and I excelled at learning procedures quickly. I especially loved the detailed analysis involved in species identification.

Danbury, Ct

I have always been passionately interested in animals and their well-being. At PETCO, I loved it when I had the opportunity to assist customers with pet care needs. Questions ranged from non-emergency medical questions to choosing products based on a pet's demonstrated preferences, but I always enjoyed helping the customer reach a decision that addressed all of their concerns. I learned how to politely and effectively multitask as I answered phones and controlled customer flow while cashiering.

Bachelor'S Degree, Dual Degrees: Biology And Psychology, Graduated Cum Laude (Both Degrees)

Zoology/Animal Biology, Gender And Women'S Studies

Biology

Activities and Societies: The Echo (newspaper)