• Regional HR Generalist for 7 locations across Virginia, North Carolina and South Carolina. • Provided support for each location including: Recruiting for exempt and non-exempt positions, Orientation, Benefits Administration, any other needs 200+ employees may request daily. • Worked closely with Managers to resolve employee matters such as investigations, salary changes, and disciplinary actions. • Record Management for all new and active employees including Verify I-9s, medical documentation, and employee changes as needed. • Created and implemented new policies and procedures that were then turned into a handbook. • Maintained communications with employees through email, posting on intranet, and location visits. • Subject Matter Expert in Leave of Absences. Created files for LOA and FMLA, contacted outside companies as needed (Doctors offices or Short-Term Disability provider), ensured compliance for employee and company with legal requirements. • Subject Matter Expert for Safety. Attended monthly Safety Committee meetings to discuss best practices across entire company footprint. Handled Workers Compensation claims. Maintained records for both Workers Comp and OSHA recordable accidents. Filed OSHA 300A forms annually. • Created Employee Engagement Committee. This Committee was responsible for holiday functions, employee recognition, and special events for employee satisfaction.

• Performs routine tasks required to administer and execute human resource programs including butnot limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations;performance and talent management; productivity, recognition, and morale; occupational health andsafety; transactions in HR systems, and training and development.•Serve as a trusted business partner and coach for leadership at all levels providing feedback to leaders on how they can be more effective in communicating priorities, setting expectations, providing resources, removing barriers to success, giving feedback (both good and bad), recognizing great performance and holding employees accountable when their performance is not meeting expectations.•Partner with department leadership to determine staffing requirements; manage the staffing processfor both full-time and temporary resources.•Assist company legal team with initiating and completing visa and company sponsorship for international candidates. •Drive the effective execution of the annual performance management and merit increase process for assigned client groups.•Be a trusted employee advocate for front-line employees; serve as the first point of contact foremployees for all HR-related issues and questions.•Lead HR process improvement initiatives as assigned; work with other members of the HR team to create and implement consistent HR processes, practices, and policies (onboarding, exiting, staffing, attendance, etc.).•Other duties as assigned.

• Developed and facilitated training program for new hires in call center environment• Assisted new hire representatives with completing onboarding documents including i-9, w-4, benefits enrollment forms• Documented employee files to track their performance and provide feedback to managers as needed• Handled Escalated customer calls to include follow-up as needed depending on the situation• Maintain E-files for all employee relations documentations including investigations, terminations, and PIPs• Conducted orientation sessions and on-the-job training for up to 30 new hires.• Created and implemented training courses for approximately 250 tenured representatives.• Planned and developed training, instructional material, and staff development programs to meet company needs.• Designed instructional content and delivery methods for different levels or types of learners.