-Acted as an efficient liaison for a fast-paced veterinary clinic confidently building relationships-Remained emotionally intelligent in escalated and emergency situations embracing change quickly exhibiting empathy and compassion to pet owners in distress-Developed expertise in canine care and behavior through hands on experience cross training as a veterinary assistant and kennel technician-Provided education to clients on vaccinations and other essential pet care measures-Prepared new patient charts, surgery and anesthesia charts, and record release forms-Transmitted, received, scanned and entered patient records with speed and confidentiality -Sent prescription requests to pharmacies and insurance companies post DVM approval-Managed DVM schedules and coordinated rooming of clients and patients-Assisted with onboarding and trained new hires; created and launched paperless resources-Promoted the purchase of pet food, treats, and flea preventatives

-Effectively communicated via email, chat, and phone support using Zendesk for Etsy.com-Consistently met quality, quantity, and accuracy KPIs and recognized regularly for being significantly "above the bar"-Guided buyers and sellers through the purchase process, resolving order-related issues, helping them manage their shops, assisting with password resets, updating payment methods, explained invoices and provided support on the usage of other Etsy tools-Addressed internal teams' issues in Slack taking on leadership role while simultaneously reaching production targets

-Created and executed strategic marketing plan for high-profile stakeholder leading brand ambassador team of 20 employees emphasizing technical direction and legal compliance-Cultivated and nurtured business relationships expanding consumer engagement territory by 80% in entertainment venues and 160% in retail environments-Managed metric tracking and reporting through Salesforce, achieving a 90% distinct rate effectively reducing consumer redundancy-Managed inventory and appropriation of assets among employees-Led team responsible for collecting and verifying data from 20,000 identification cards annually along with an array of personal preferences and via Electronic Data Capture using Motorola MC65 units-Performed random audits in MCAP and in person to maintain alignment with TABC compliance and client requirements-Traveled nationally to collaborate, attend workshops and share insights with peers-Field Brand Ambassador for first year traveling locally, vetting consumers in entertainment venues aiming for targeted and refined consumer engagement

-Built partnerships in the commercial foodservice industry providing unique, specialized advice and consulting services-Managed a portfolio of approximately 20 clients while supporting 8 outside sales representatives.-Utilized pricing strategies to determine mark-up-Skillfully process orders, relay tracking and assist with returns directly with manufacturers to maintain seamless customer transactions-Take initiative to regularly update product source guide, a shared company-wide resource-Commit to proactive client engagement through weekly follow-ups and meticulous order tracking

-Customer Service and Information Specialist for first year educated prospects on energy efficient products, scheduling in-home estimates and resolving billing queries-Managed dispatch and logistics for 18 Trucks with inventory-Traveled and trained SOP to Houston and Austin markets-Managed office expenses, payroll, and fuel account, invoiced customers, deposited checks-Assisted with new hire recruitment, interviews, background checks, onboarding-Created and conducted informative presentations for employees

-Obtained ethics such as punctuality, attendance, dedication, and patience as I entered the workforce. -Started part-time as an associate eventually learning projection and becoming assistant managerBasic duties included: -Cash handling / Register-Cleaning, mopping, sweeping theaters, bathrooms, & lobby-Organizing stock room, janitorial areas, & the office-Supervising up to 10 employees at a time-Projection - lacing film, checking presentation quality-Inventory counts & stock rotation-Nightly sales reports-Being responsible for keys to restricted areas, safe, & alarm code-Calling service companies for maintenance-Interview potential employees