Amanda Tedeschi Email & Phone Number

Grants Pass, Oregon, United States

-Acted as an efficient liaison for a fast-paced veterinary clinic confidently building relationships-Remained emotionally intelligent in escalated and emergency situations embracing change quickly exhibiting empathy and compassion to pet owners in distress-Developed expertise in canine care and behavior through hands on experience cross training as a veterinary assistant and kennel technician-Provided education to clients on vaccinations and other essential pet care measures-Prepared new patient charts, surgery and anesthesia charts, and record release forms-Transmitted, received, scanned and entered patient records with speed and confidentiality -Sent prescription requests to pharmacies and insurance companies post DVM approval-Managed DVM schedules and coordinated rooming of clients and patients-Assisted with onboarding and trained new hires; created and launched paperless resources-Promoted the purchase of pet food, treats, and flea preventatives

Grants Pass, Oregon, United States

-Effectively communicated via email, chat, and phone support using Zendesk for Etsy.com-Consistently met quality, quantity, and accuracy KPIs and recognized regularly for being significantly "above the bar"-Guided buyers and sellers through the purchase process, resolving order-related issues, helping them manage their shops, assisting with password resets, updating payment methods, explained invoices and provided support on the usage of other Etsy tools-Addressed internal teams' issues in Slack taking on leadership role while simultaneously reaching production targets

Dallas, Texas, United States

Dallas-Fort Worth Metroplex

-Created and executed strategic marketing plan for high-profile stakeholder leading brand ambassador team of 20 employees emphasizing technical direction and legal compliance-Cultivated and nurtured business relationships expanding consumer engagement territory by 80% in entertainment venues and 160% in retail environments-Managed metric tracking and reporting through Salesforce, achieving a 90% distinct rate effectively reducing consumer redundancy-Managed inventory and appropriation of assets among employees-Led team responsible for collecting and verifying data from 20,000 identification cards annually along with an array of personal preferences and via Electronic Data Capture using Motorola MC65 units-Performed random audits in MCAP and in person to maintain alignment with TABC compliance and client requirements-Traveled nationally to collaborate, attend workshops and share insights with peers-Field Brand Ambassador for first year traveling locally, vetting consumers in entertainment venues aiming for targeted and refined consumer engagement

Carrollton, Texas

-Built partnerships in the commercial foodservice industry providing unique, specialized advice and consulting services-Managed a portfolio of approximately 20 clients while supporting 8 outside sales representatives.-Utilized pricing strategies to determine mark-up-Skillfully process orders, relay tracking and assist with returns directly with manufacturers to maintain seamless customer transactions-Take initiative to regularly update product source guide, a shared company-wide resource-Commit to proactive client engagement through weekly follow-ups and meticulous order tracking

Dallas, Texas

-Customer Service and Information Specialist for first year educated prospects on energy efficient products, scheduling in-home estimates and resolving billing queries-Managed dispatch and logistics for 18 Trucks with inventory-Traveled and trained SOP to Houston and Austin markets-Managed office expenses, payroll, and fuel account, invoiced customers, deposited checks-Assisted with new hire recruitment, interviews, background checks, onboarding-Created and conducted informative presentations for employees

Lewisville, Tx

-Obtained ethics such as punctuality, attendance, dedication, and patience as I entered the workforce. -Started part-time as an associate eventually learning projection and becoming assistant managerBasic duties included: -Cash handling / Register-Cleaning, mopping, sweeping theaters, bathrooms, & lobby-Organizing stock room, janitorial areas, & the office-Supervising up to 10 employees at a time-Projection - lacing film, checking presentation quality-Inventory counts & stock rotation-Nightly sales reports-Being responsible for keys to restricted areas, safe, & alarm code-Calling service companies for maintenance-Interview potential employees

Education record

Some coursework completed towards Associate's Degree

Diploma

Activities and Societies: Treasurer of DECA (Entrepreneurial Preparation) and TSA (Technology Student Association)

Interior Design

This course is online and administered my London Metropolitan University in London, UK. It is self paced and only some coursework has been.