160 Hours of Supervised Medical Assistant Externship • Medical Front Office • Phlebotomy• Patient Vitals• CLIA testing• Injections• Patient Charting• AccuTerm• Billing and Coding

Team Subject Matter Expert (SME) – Responsible for the daily support of multiple teams through team leading and operational support. Answer CSR questions and helping to reinforce training through process review. Responsibilities:• Availability to answer multiple questions through superior system and process knowledge• Ability to communicate with multiple communication styles• Consistently perform in upper 5% on required scorecard SLA’s• Work with supervisors to provide functional training to CSRs through side by sides and quality review• Assisted in multiple training classes as a Training Assistant to deliver training modules to assist CSRs transition to the production floorCustomer Service Associate – Responsible for supporting customers of the Affordable Care Act through phone calls and correspondence. Responsibilities:• Answer incoming customer request• Data Entry of all customer application data• Date Entry for all customer document request• Ensure high level of call quality

Responsible for the overall operations of the retail and restaurant for Avon Service Mart. Complete responsibility for financials, staffing and inventory control. Responsibilities:• Staff development and leadership• Financial reporting and balance controls• Staffing to ensure proper coverage of a 7a-8p operation• Ensure health regulations were posted as required and consistently exceeded health requirements

Responsible for completion of all front office administrative functions. Responsibilities:• Answered incoming customer calls• Assisted customers with completion of necessary paperwork• Coordinated summer programs to teach low income school aged kids basic job functions• Ensured proper record keeping of files and customer records