Amanda Thomas Email & Phone Number

• Providing administration support to colleagues within a very busy environment• Maintain comprehensive customer records, ensuring accuracy of information• Working with partners and sub contractors, responding to various inquiries, face to face, e-mail and telephone, providing support and guidance.• Implementing procedures and self-managing a stand alone contract and exceeding expected targets, achieving 100% compliance• Tracking and investigating outcomes to claim payment • Providing accurate MI reports for management by set deadlines

• Ensuring the reception and administration department runs efficiently covering two offices• Providing a quality service for both internal and external visitors • Dealing with customer complaints and progressing accordingly• Maintain accurate manual and electronic data of all clients records• Compile claims and invoices accurately, ensuring agreed standards are met• Meet audit expectations and monthly target deadlines• Responsible for all ordering and invoice summary• Ensuring security of offices are maintained (key holder)

Barry

• Ensuring the customer services department runs efficiently and smoothly• Providing a quality level of service, responding to high levels of customer calls• Dealing with all aspects of customer queries and complaints via telephone, email and face to face• Data entry and processing customer sales orders and subsequent invoices• Mentoring and relevant training for new staff

Cardiff, United Kingdom

• Management of new business from initial customer contact to first order• Processing and administration of all orders and subsequent sales invoices• Relief cover for office manager during holiday periods• Investigating customer queries, reference losses/damages etc… processing and issuing credits accordingly• Allocation and reconciling of remittance payments to sales accounts • Produce monthly customer purchase statements