Amanda Thomas-Augustine Email & Phone Number

Food safety, menu planning, ordering, stocking, cleaning.

* As a Motorola Tech I assisted customers with trouble shooting cable modems, IRDS, VideoDevices and networking.* As a trade rep I processes corporate orders and dealt directly with trade managers inthe field.* As a Smith and Hawken supervisor I provided coaching and feedback to benefit quality,performance and morale of representatives. Instrumental in daily operations of the callfloor to assure calls were taken and all policies and procedures were being followed.Responsible for client communications to develope reps and implement new changes. * As a RTA I managed the line groups. Determine when downtime is needed. Dailyintradays and charts. Monitor employees using Enterprise Administrator* As a PRA I assisted CSR's with escalations from customers and product questionspertaining to the account. Correspondence with clients. Pull daily reports. Knowledge inmicrosoft office.

Mixology - responsible for customer service, inventory, stocking, booking and promotingbands, preparing food. Inventor of the CHILI-Bacon-Garlic Infused Vodka.

Prepared income tax return forms for individuals and small businesses.* Record keeping involving Microsoft Excel, Word, Power Point and Quick Books.

Successfully handled daily operations of restaurants and bars. Handled customerrelations, coaching and development of employees, and inventory control.

* Supervised 30 employees, scheduled work hours, resolved conflicts, determined salaries,inventory control, ordering supplies and payroll. * Wrote, designed and produced all training manuals and procedures

Was instrumental in daily operation of table games operation and player development. Keeping a running count of table games time and play. Observation of dealers to assureproper procedures were being followed.

Diploma, General

Education record