Hardware Decommission• Collaborate with partners on the development of the Decommission Transformation Strategy to drive automated, machine learning tooling and models, across a common data platform, for hardware decommissions to scale for future growth. Effectively reducing risk and developing prioritization of decomms to optimize business outcomes. • Manage Azure Compute Decommission Execution of approximately 600K servers annually, collaborating with Planning, Engineering Groups, and other major stakeholders to meet SLAs and drive process improvements to ensuring fleet health and supportability of Microsoft’s Cloud.• Drive discussions with Planning, Finance, and Engineering Groups for fiscal year decomm planning to ensure alignment with decomm drivers, warranty renewals, business inputs, and financial savings. • Manage hardware aging program to ensure aged hardware across entire Microsoft server fleet is being prioritized for decommission, working with stakeholders to burndown aging fleet, and establish SLA measure to drive progress across various services, therefore eliminating security and outage risks to the fleet.

Demand Forecasting - Cloud Supply Chain• Collaborate and drive, with Forecasting Leadership, creation of North Star vision ensuring documentation, long-term roadmap, and alignment with Supply Chain initiatives driving towards Gartner principles.• Automate Forecast Production PM role, eliminating approximately 60% of day-to-day functions through various platform implementations and automation of processes to scale forecaster workloads.• Transition and consolidate processes across Demand Forecasting and Capacity Planning to Teams platform, ensuring efficient tracking of actions, issues, incidents, and communication. • Develop month-over-month reporting improving analytics between forecasting and planning.• Manage all UAT testing processes, feature deployment timelines, and release management for Azure Demand Forecasting, while working across stakeholder teams to reduce churn and drive down release and remediation times.• Lead strategic planning initiatives, including partner dependency mapping, resource costing, feature requirements in coordination with counterpart teams to ensure strategies align with leadership initiatives. • Drive effort to reduce erroneous incidents through education components, while working with engineering on feature enhancements to reduce challenges for users.

Hardware Deployment PM• Manage Dock to Hardware Release for all various Azure Service Plain Platforms (Pilotfish/Azure Front Door) deployments by partnering with Autopilot Engineering, Physical Network, and Datacenter Services teams to drive down hardware deployment time from dock to engineering. • Reduce Bare Metal automation incident generation through adjustments to process of build job start times and routing requirements by over 50% working with AP Bare Metal team therefore reducing cycle time of critical hardware builds.• Establish clear reporting requirements with Cloud Provisioning Engineering Azure deployment team to accurately capture deployment count, milestone dates, and clear to dock requirements.• Drive changes in replacement of materials in pre-hardware release space to reflect current buildout status for sites deployment teams to manage work therefore reducing SLAs and enabling hardware readiness at an earlier date.

• Lead operational offshore team to ensure effective decommission of all MSIT physical server requests. • Onboard complete logical decommission process from MSIT Change team to reduce customer churn, drive down cycle time, and reduce redundancy across teams. In initial month of transition, team met 99% of expectation on the service level agreement. • Track, monitor, and document all process change for MSIT decommission program. Ensure timely and consistent reporting to leadership teams, including MSIT and HCL.• Collaborate with various Microsoft organizations, including multiple datacenter sites teams and MCIO programs to ensure policy, compliance and process are adhered and all issues are resolved in an efficient timeframe.• Work with MSIT teams to identify potential orphaned MSIT hardware, manage the process to identify the status of the hardware, and work to remedy server identification for next steps.• Manage MSIT physical server spare inventory for potential customer reuse. Monitor server status and compliance while identifying appropriate server SKU’s for reuse based off engineering requirements provided by the engineering team.

• Monitor capacity availability and ensure adequate availability for all Microsoft IT Virtual Machine builds. Analyze cluster, build, and forecast reports against actual daily data to adjust inventory in VMM available for building servers.• Revamped the MSIT hardware decommission end to end process to allow for accurate tracking and reporting. Drove implementation of strategic process changes and hand off for day to day execution of process. • Reviewed existing inventory consumption and collaborated with stakeholders to gather and analyze data for hardware. Over a six month period, brought reduction of inventory consumption costs of $990K. • Initiated identification and developed scope for reduction of undiscovered server hardware. Wrote reporting requirements to correlate multiple source data with partners. Initial analysis shows potential annual cost savings of $1.2M.• Communicate process changes and improvements with off-shore team, ensuring effective cross-cultural communication. Plan for smooth, efficient transition of policy and work.• Drove reporting requirements with BI team for accurate and effective reporting of inventory requirement in MSIT. Worked with team to ensure supply availability based on hardware/storage requirements of organization.• Worked with various internal groups to document end to end hardware lifecycle process. Used negotiation tactics to ensure all stakeholders’ needs were met and a viable outcome regarding policy and process was established.• Managed hardware reclamation program to ensure usable hardware is redistributed to fulfill new hardware orders, providing cost savings to organization through reuse of non-depreciated equipment.

• Analyzed hardware forecast and historical trend data to ensure availability for needed customer capacity• Work with Director of Capacity Services and Capacity Billing Program Manager’s in development of content for department newsletters, monthly billing cadence communications, monthly business reviews, and various upper management/executive presentations. • Managed customer hardware capacity requirements, ensuring effective communication and resolution of requests. • Communicated constraints and concerns with internal IT customers, including off-shore teams. Use innovative processes to collaborate on various solutions with customers to meet business requirements.• Drove hardware programs to ensure customer usage is compliant with organization requirements.• Managed customer facing and team SharePoint portal. Ensured content is kept up-to-date and is in compliance with Microsoft standards and regulations. • Run SQL reports to create usable pivot tables for cost/billing show-back on customer hardware and storage consumption.

• Managed multi-lab accreditation preparedness to ensure department compliance and license renewal. Project included multi-level coordination and negotiations between directors, management, faculty, and staff to ensure adequate policy approval and deployment of inspection plan and operational procedures.• Drove departmental material storage requirements and process changes, while facilitating movement of over 500K pathology patient materials to vendor agency ensuring proper record retention. Established long term material storage plan.• Worked directly with department billing/coding team to ensure billing accuracy and regulatory compliance requirements were met. • Executed required deliverables for full laboratory remodel while ensuring operations maintained laboratory standards through process adjustments and risk assessment.• Joined with faculty stakeholders to implement improved clinical and teaching service model, while working through complex issues of clinical schedules, compliance related concerns, and case volumes. Provided analytics to show daily/weekly case volume comparison based on clinical services.• Implemented departmental change of transcription software effectively providing supporting analysis of cost and time reduction through quality improvements and functionality. • Managed daily work for all administrative function, including transcription, patient support, and registration. Continually working with staff to drive process improvement and reduction of waste through identification of unnecessary process steps and potential stop gaps. Improved overall registration and filing of patient specimens by utilizing Lean methodologies.

• Assisted Store Manager in executing store operations for large volume establishment.• Coached store partners with specific, timely, and effective feedback to ensure service excellence.• Ensured corporate policies and procedures were followed by team, while providing excellent customer service.• Developed store business drivers to ensure financial targets are met.• Worked with local non-profits to support community events.

• Worked with Health Department partners and stakeholders to develop project goals, scope, timeline, and implementation of the St. Thomas Health Food Licensing Act. Developed and implemented tracking tool to ensure yearly license compliance. Tracking tool was later implemented island by Jamaican Ministry of Health • Developed teaching initiative to provide various health programs, specifically HIV/AIDS and Water Sanitation, in youth and adult settings. • Coordinated and facilitated meetings, workshops, community events, fundraisers, and environmental projects for key community stakeholders to provide input and ideas into various efforts to drive sustainable improvements.• Trained community leaders on leveraging resources to garner support for projects.• Established cost and resource budgets for grant proposals of various environment and health projects, including engineering and building of community trash receptacle and plastic bottle depository.