Key member of the sales and marketing team, responsible for development and enhancement of customer focused sales and customer service strategies and processes. Manage customer service team, responsible for maintaining relationships, client deliverables, and account support.Ensure collaboration with internal teams and with external communications and design agencies to complete complete deliverables in thought leadership: white papers, case studies, sell sheets, web pages, blogs, etc.

Responsible for building client relationships through our on-going energy services and energy management strategies.Develop processes and standard operating procedures for client on-boarding, utility bill management, communication, and sales/marketing. Develop customer communication and develop/design content for sales, including LinkedIn; lead responses for RFQ, RFI, RFPs. Assist with sales as needed.Oversee utility bill management service and team; ensure timely bill pay, analysis, and communication with utilities, suppliers, partners, and customers.

In August 2020, took over the existing Buffalo Hurricanes Field Hockey Club as Co Director. Responsible for all business operations, accounting, and marketing of the youth field hockey club. Also responsible for coaching U14-U19 indoor and outdoor field hockey. In 2016, the Co Directors started a youth program, Tropix, for boys and girls in K-6th to introduce the sport of field hockey.buffalohurricanes.weebly.com

Responsible for building and maintaining relationships with multiple partners, as well as leading and coaching a team in day-to-day operational execution. Manage a portfolio of high-profile clients: acting as a primary contact and coordinator for multiple services. Manage scope of work and expectations for client agreements; including the coordination of products, services, and strategies with other teams, including: power and gas procurement, Utility Bill Management, asset optimization, and demand response.Engage in business development activities for Advisory Services.

Part of product development team, responsible for developing and assisting in the sales of new products: ABDR and Generator Retrofits - ABDR focuses on optimization of natural gas generation in energy markets by consolidating and managing utility bills and supply contracts - Generator Retrofits enable non-compliant diesel and natural gas generators to meet EPA requirements to participate in Demand Response Administer and enhance cradle to grave process for ABDR and generator retrofit projects.Part of a team that successfully on-boarded and managed over 160MW of compliant diesel and natural gas on-site power generation in PJM, NE-ISO, NYISO, & ERCOT markets, enrolled in Demand Response programs.

Collect registration, pricing, and contract data to prepare calculations and analysis for the company’s Demand Response customer portfolio, including ERCOT, PJM, NE-ISO, IESO, NYISO, CAISO accounts. Work with Customer Care team to resolve issues. Develop procedures and processes to ensure accuracy and compliance of payments.

Responsible for recruiting, practice planning, and assisting with game strategy. Organized team strength and conditioning during the season, and off-season.