Amanda Towne Email & Phone Number

Exeter, Ca, Us

Hanford, California, United States

• Maintain accurate and up-to-date human resource files, records, and documentation.• Answer frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.• Maintain the integrity and confidentiality of human resource files and records.• Experienced with Paychex; updated and maintained all employee documents into Paychex to go completely electronic in less than 30 days.• Improved overall certification, medical, and documentation compliance up to 90% from 50%.• Ensure compliance with USCIS Form I-9 Employment Eligibility Verification.• Perform periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.• Direct support of HR Director.• Assist with payroll functions including processing and answering employee questions.• Assist with processing employee discharge and exit interviews.• Conduct or assist with new hire orientation and onboarding.• Conduct all new hire trainings and ensure all trainings and certifications are complete.• Assist with planning and execution of special events such as benefits enrollment and organization- wide meetings.• Performs other duties as assigned.

Remote

• Team Lead and direct support for an immediate team of 13 agents• Ensure quality standards are met and exceeded by performing weekly agent evaluations using Verint monitoring system• Perform one on one scheduled coaching sessions to address agent achievements and concerns• Live monitor agents inbound calls for in the moment agent assistance• Appropriately handle and resolve agents time off requests, IT issues, payroll, and escalated inquiries. • Attend daily leadership meetings to inform and discuss potential trends and outliers• Generate daily reports of agent time utilization and correct agent behaviors if necessary • Live chat support for 25-30 Call Representatives

Visalia, California, United States

• Work in a high call volume environment• Take ownership and resolve customers, clients, and providers issues• Handle PHI and time sensitive information following HIPAA guidelines• Complete personally assigned tasks from supervisor• Acting floor supervisor for escalated calls• Work one on one and personally train with new hires to follow business standards and guidelines • Advocate for health and wellness

Visalia, California, United States

• Operate POS system• Provide exceptional customer service• Direct employees which position they will be working according to business needs • Document inventory and report to manager• Food preparation following food handler guidelines• Stock incoming products according to temperature requirements• Train new hire employees to follow regulations and business standards• Maintain restaurant cleanliness