Amanda Towne Email & Phone Number

Exeter, CA, US

Hanford, California, United States

• Maintain accurate and up-to-date human resource files, records, and documentation.
• Answer frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
• Maintain the integrity and confidentiality of human resource files and records.
• Experienced with Paychex; updated and maintained all employee documents into Paychex to go completely electronic in less than 30 days.
• Improved overall certification, medical, and documentation compliance up to 90% from 50%.
• Ensure compliance with USCIS Form I-9 Employment Eligibility Verification.

Remote

• Team Lead and direct support for an immediate team of 13 agents
• Ensure quality standards are met and exceeded by performing weekly agent evaluations using Verint monitoring system
• Perform one on one scheduled coaching sessions to address agent achievements and concerns
• Live monitor agents inbound calls for in the moment agent assistance
• Appropriately handle and resolve agents time off requests, IT issues, payroll, and escalated inquiries.
• Attend daily leadership meetings to inform and discuss potential trends and outliers

Visalia, California, United States

• Work in a high call volume environment
• Take ownership and resolve customers, clients, and providers issues
• Handle PHI and time sensitive information following HIPAA guidelines
• Complete personally assigned tasks from supervisor
• Acting floor supervisor for escalated calls
• Work one on one and personally train with new hires to follow business standards and guidelines

Visalia, California, United States

• Operate POS system
• Provide exceptional customer service
• Direct employees which position they will be working according to business needs
• Document inventory and report to manager
• Food preparation following food handler guidelines
• Stock incoming products according to temperature requirements