Amanda Trapp Email & Phone Number

Corona, Ca, Us

Los Angeles County, California, United States

• Coaches associates on expected customer services standards which produces results that exceed company set survey goals and produces the best customer service survey score in the district.• Exceeds monthly credit card activation goals by driving in store contests and consistently motivating associates to ask every customer, every time.• Mentors and trains a team of up to 70 associates to address changing business priorities as the company experiences historic sales trends.• Establishes team empowerment by training employees to recognize problems and to contribute possible solutions.

Huntington Beach, California

• Establish and optimize schedules to keep coverage and service in line with forecasted demands.• Reduced shrinkage three consecutive years by closely monitoring inventory and security procedures.• Exceed sales goals and accomplish business objectives by inspiring staff and promoting the customer loyalty program.• Mentored and trained 60 associates during a new store opening in Chula Vista, CA.

• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.• Coached sales associates on product knowledge by using role playing training tools.• Generated repeat business by delivering exceptional customer service and positive engagement leading to the third best conversion in the region.• Boosted sales by 25% by effectively cultivating customer rapport and delivering superior customer service.

• Rotated merchandise and displays to feature new products and promotions.• Coached sales associates on product knowledge and customer service standards resulting in a 15% increase in AVT.• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.• Delivered number one UPT and number three AVT results in the region by training team on leveraging the company customer loyalty program

Ensured inventory levels were maximized.Communicated all problems with pricing, displays, and inventory to all levels of management.Completed resets according to plannograms including placing new fixtures, marketing, and price labels.Was responsible for over 100 different accounts.

Guaranteed all aspects of in-store marketing and visual displays were on point.Helped contribute to daily increases in sales by motivating sales team to exceed expectations when providing customer service.Ranked third out of twenty-six assistant managers in the district.

Bachelor'S Degree, Business Marketing

Associate'S Degree, Business Administration And Management, General

Horticulture, 4.0

I currently hold a minor in Horticulture with more classes to take to obtain a Bachelor’s.