Amanda Trautman Email and Phone Number

Multi-faceted thinker dedicated to solutions that optimize user experience and the people that deliver it.For the last two years, I have worked closely with product and operations teams to deliver an effortless mobile mortgage experience. This experience was curated by processes and standards that I pioneered and managed with data, education, and innovative solutions. A few highlights: ●Led process operations efforts into three new markets ●Coached team leads and managers ●Created and defined processes, workflows, and training materials to increase team efficiency ●Owned the client experience through product education and process ●Created processes and scripts utilized by customer experience teams that maintained a 4.6/5 CES score ●Designed and led process change educationPrior to my time at Open-door Finance I gained experience in various other fields.- Loan Officer Assistant (4 years)- Retail Marketing Director (3 years)- Radio Personality (4 years)- Volleyball Coach (1 year)