Amanda Travers Email & Phone Number

Saint John, In, Us

Saint John, In, Us

Plans, organizes, coordinates, and supervises community recreation programs and events for all ages and interests. Performs a variety of routine and complex clerical, secretarial, and administrative work in keeping official records, providing administrative support to the Parks and Recreation staff, and assisting in the administration of standard operating policies and procedures of the department.

Munster, Indiana, United States

Identifying and qualifying sales leads generated from a variety of sources, including internet leads, and lead databasesBuilding and maintaining relationships with clientsCalling, presenting and selling Allstate Insurance products and servicesFollowing through and exceeding current and prospective client expectationsMulti-tasking and setting and reaching goalsPerform multiple customer service tasksAssist fellow sales team with quotes, leads, etc...

Munster, In

Making customer policy changes, processing payments, making phone calls regarding reviews and other customer related topics. General office work- faxing, copying, scanning, uploading documents.

Help manage the front desk team in daily operations. Check guests in and out and handle guest issues and service recovery. Balance the AR and collect payment. Handle pay roll and manage employees' time clock punches. Create the schedule for the front office according to hotel needs and business. Help the sales team input rooming lists and make sure they are correctly routed if needed. Help maintain the Starbucks/cafe while making coffee and other special drinks and ringing up items in the Micros program. Driving guests within 5 miles in the shuttle when needed.

Schaumburg, Il

Responsible for daily supervision of the Front Desk Staff, quality service, guest satisfaction and safety ∙ Supervising check-ins, check-outs, and resolving guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations ∙ Supervising the processing of guest billing and collection of payment ∙ Ensuring compliance with cash handling, credit card processing and accounting policies and procedures ∙ Promptly reporting emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management ∙ Reporting any deviations from policies, procedures, brand standards and regulations to management

Glen Ellyn, Il

Checking guests in and out of the hotel ∙ Handling guest registration and room assignments ∙ Responding to inquiries and problems efficiently and courteously ∙ Assisting guests in directions and recommendations of nearby attractions ∙ Making sure the front desk is stocked ∙ Responding to customer emails and questions over the phone ∙ Assisting with room blocks and reservations for the sales team

Responsible for supervision, training, and scheduling of reservations staff ∙ Receives phones calls for future reservations, cancellations, and confirmations ∙ Aids future guests with inquiries and special requests ∙ Works closely with Sales department and enters group bookings ∙ Details city wide rooming lists ∙ Works closely with the Front Office on the overbooking policy ∙ Maintains accurate booking procedures with the central reservations system and the PMS ∙ Manages OTA inventory ∙ Closes room types when necessary on all channels ∙ Sets up and attends Signature Worldwide training for the reservation team ∙ Check arrivals ∙ Inputs or delegates OTA reservations ∙ Handles guests complaints or problems pertaining to future reservations

Inputting 3rd party reservations ∙ Printing out daily reports and distributing to the sales team ∙ Assisting guests on the phone in a professional and friendly manner ∙ Making reservations for guests ∙ Checking arrivals each day for errors ∙ Making daily rate changes and correctly looking up rates ∙ Corresponding with clients via email and telephone ∙ Assisting the front desk and sales team with reservation assistance ∙ Inputting room blocks ∙Inputting hotel data into Excel spreadsheet

Training new employees at the front desk ∙ Overseeing the day to day operations at the front desk ∙ Making sure goals are met each month ∙ Entering room blocks and reservations for the sales team ∙ Assisting sales team with Sales Pro and BEO’s ∙ Corresponding with many different clients and booking reservations ∙ Handling guest issues with a professional and caring manner ∙ Preblocking reservations for the day ∙ Assisting our guests with any questions they might have

Bachelor Of Arts (B.A.), Journalism

Bachelor Of Arts (B.A.), Journalism

Activities and Societies: School Newspaper