The Retention Invention: Hosting a VIP Service Event gives the dealership and aftermarket facilities a second chance at a first impression. Creating an atmosphere where men and women clientele get get the answers they seek to their questions regarding factory warranty, roadside assistance, vehicle technology and service intervals just to name a few. VIP Service Events are completely tailored to each facility and their needs. They are personally and professionally presented by myself with… Show more The Retention Invention: Hosting a VIP Service Event gives the dealership and aftermarket facilities a second chance at a first impression. Creating an atmosphere where men and women clientele get get the answers they seek to their questions regarding factory warranty, roadside assistance, vehicle technology and service intervals just to name a few. VIP Service Events are completely tailored to each facility and their needs. They are personally and professionally presented by myself with the help of used/new parts demo and/or a personalized power point presentation with professional equipment. Show them you care, make them aware! Hosting a Ladies Night Event to equip your female customers with the knowledge they need to make confident and informed decisions. By explaining the resulting benefits in a neutral manner your female clients will better understand and appreciate the services you offer, making your job much easier.After experiencing a Ladies Night Event, your female clients will be armed with the know-how to properly check and maintain their vehicles on a regular basis, helping to ensure regular visits to your facility with one key difference. Now, they will come to you with confidence at each interval, already expecting a majority of the services you are about to offer them.Service Made Simple!No Nonsense, Just Car Sense! Show less

Managing Client Services. Including coordination of account, initial deployment and on going client relationships. Managing Academy activities including recruitment and training of training consultants, scheduling deployment and secondary training and ensuring all available materials from UK HQ are available for clients in the Americas. Country Lead for CitNOW activities in Canada including managing the company's development and growth in the market. Ensure KPI's and various elements of… Show more Managing Client Services. Including coordination of account, initial deployment and on going client relationships. Managing Academy activities including recruitment and training of training consultants, scheduling deployment and secondary training and ensuring all available materials from UK HQ are available for clients in the Americas. Country Lead for CitNOW activities in Canada including managing the company's development and growth in the market. Ensure KPI's and various elements of Corporate Governance requirements are met. Show less

Helping dealerships sell a weeks worth of cars in one day through Auto Sale Events!Organize and help with preparation prior to event days to ensure seamless event.Personally facilitating dealership clients & prospects to ensure the best possible experience on event days.Reporting and analyzing all showroom traffic back to dealership staff after completion of each event.

CitNOW is the world leader in providing video capability in the Sales and Service Department. Giving dealership clients the trust and transparency that has been missing in the automotive industry. *Manage marketing and sales to new clients. *Install and train both Sales and Service staff on proper utilization of CitNOW. *Create personalized dealership training material, monthly reports to keep dealers using CitNOW on track and ensure best practices are in place. *Regularly… Show more CitNOW is the world leader in providing video capability in the Sales and Service Department. Giving dealership clients the trust and transparency that has been missing in the automotive industry. *Manage marketing and sales to new clients. *Install and train both Sales and Service staff on proper utilization of CitNOW. *Create personalized dealership training material, monthly reports to keep dealers using CitNOW on track and ensure best practices are in place. *Regularly review dealership's videos to ensure best video content and quality. *Utilize CitNOW by creating videos for promotion, current and prospective dealership contacts. Show less

In Charge of running the day to day duties of front desk, greeting customers, writing up work orders. Ensuring the written work is given to the appropriate technician to ensure skill level correctly fits the job required. In charge of keeping a proper inventory for required/frequently used parts in the shop and keeping scan tools update with manufacture information. Created and maintained social media outlets.

Greet customers and walk them through their appointment details to better understand the service. Advise customers regarding required repairs and regular maintenance for their vehicle(s). Process all work orders for customer, warranty, and internal work performed. Coordinate scheduled appointments with technician and ensure timelines are adhered to. Enrich every visit with value-added services where possible. Always ensure complete customer satisfaction by always rectifying any outstanding… Show more Greet customers and walk them through their appointment details to better understand the service. Advise customers regarding required repairs and regular maintenance for their vehicle(s). Process all work orders for customer, warranty, and internal work performed. Coordinate scheduled appointments with technician and ensure timelines are adhered to. Enrich every visit with value-added services where possible. Always ensure complete customer satisfaction by always rectifying any outstanding issues. Show less

Consistently exceeded CSI and sales goals. Top quarterly advisor for first quarter 2011. Ensured complete customer satisfaction by understanding customers needs and prioritizing appointments accordingly. Noticeable “customer matters” approach with all appointments.Internal/ Delivery Coordinator:Initiate all internal work orders for New and Used car departments. Ensure all used cars undergo a proper condition report; any necessary work/parts approved by UCM are scheduled with the… Show more Consistently exceeded CSI and sales goals. Top quarterly advisor for first quarter 2011. Ensured complete customer satisfaction by understanding customers needs and prioritizing appointments accordingly. Noticeable “customer matters” approach with all appointments.Internal/ Delivery Coordinator:Initiate all internal work orders for New and Used car departments. Ensure all used cars undergo a proper condition report; any necessary work/parts approved by UCM are scheduled with the service department. Coordinate and follow through with all internal work orders and delivery times to ensure timely progress; customers expectations are thus consistently met or exceeded on date of delivery. Conduct all new and used vehicle deliveries so as to ensure a professional and positive introduction for clients to their new purchase, and the extended services our store offers. Show less

General Motors Certified; Performed full-service oil changes along with regular maintenance services. Managed day to day schedules of all lube technicians. Exceeded department sales forecasts month after month. Increased Car Counts and efficiency ratio with proper vehicle role assignment within scheduled team on each car. Introduced new system for all lube technicians to motivate stronger sales. Increased efficiency with new tool and parts inventory within express bay.

Winter Co-op position:Aided in the implementation of a new electronic tire storage system for the dealership. Incorporated dealership’s customer database into system of existing stored tires. Customized the system to maximize return on investment through efficient storage logistics and opportunity realization (implemented tire tread depth monitoring system for sales leads). Generated reports to help with inventory management for following seasons demand; reported directly to parts and… Show more Winter Co-op position:Aided in the implementation of a new electronic tire storage system for the dealership. Incorporated dealership’s customer database into system of existing stored tires. Customized the system to maximize return on investment through efficient storage logistics and opportunity realization (implemented tire tread depth monitoring system for sales leads). Generated reports to help with inventory management for following seasons demand; reported directly to parts and service manager with summarized results. Show less

Performed full service oil changes as well as additional services for any make or model. Completed and excelled in basic, advanced, and total certification levels. Preformed safety and image corporate audits for the store. Compiled stock orders for head office and the various suppliers. Tracked inventory of tools, equipment, and supplies. Informed customers about extra recommended services on their vehicle, always meeting or exceededing sales targets. Key holder and in charge of nightly bank… Show more Performed full service oil changes as well as additional services for any make or model. Completed and excelled in basic, advanced, and total certification levels. Preformed safety and image corporate audits for the store. Compiled stock orders for head office and the various suppliers. Tracked inventory of tools, equipment, and supplies. Informed customers about extra recommended services on their vehicle, always meeting or exceededing sales targets. Key holder and in charge of nightly bank deposits. Show less