Amanda Tyrrell Email & Phone Number

I Lead all food & Beverage concessions and vending across Gatwick in both terminals , Airside and Landside .

London, United Kingdom

South Uk

London, United Kingdom

Achieved multiple promotions before being selected to manage a top 300 store.Managed day-to-day store operations including 70 staff, maintained performance and achieved budgeted weekly sales targets of £150K across 2500 pharmacy items.Delivered the largest pharmacy loyalty growth in London in 2016 and increased pharmacy items 6.6% year to date.Managed various HR processes including recruitment, disciplinaries, staff absence/sick and development.Promoted continuous improvement, delivered training to the team, assessed performance, conducted appraisals and recognised individuals’ needs for further coaching and training resulting in colleagues themselves achieving promotion to management level. Delivered store KPIs covering budget management, stock loss target and customer service.Chosen to deputise for the Area Manager and selected as Commercial sales lead for No 7 and beauty products.Suggested changes to location business trends, seasonal sales peaks and location capacity, which were implemented across the store. Maximised sales turnover through effective management of stock inventories with stock loss at 7%-1%.Increased levels of customer care from 78% to 80.1% and frequently delivered customer care coaching presentations at conferences. Successfully recruited agile team members to drive business performance and increase levels of customer service.Implemented sales and marketing strategies which drove profitability and target achievement.Utilised manufacturer floor marketing displays during key seasons, which supported the increase in revenue growth.

Croydon, Sutton

- Nomination for pharmacy Team of the Year 2014/15 (Croydon) with many team members promoted into management.

City Of London

London, United Kingdom

- Deputised Boots UK's largest annual turnover store in this busy Central London location

Kent

Croydon, United Kingdom

Cibtac Body And Beauty Therapy Diploma, Beauty And Body Therapy

Business Diploma, Retail Management, Pass And Merit

9 Gcse. All Grades A-B