Amanda Utz Email & Phone Number

Madison, Wisconsin, United States

• Prepare quotes and proposals• Assist Sales team with contracts, RFX Documents, and SOW’s• Maintain all quote documentation with accurate pricing and configurations.• Partner with the Sales Team to exceed customer service expectations both internally and externally• Support the Sales Team with CRM initiatives/forecast• Maintain business relationships with inside manufacturer and distributor partners• Prepare and submit orders to vendors• Maintain recurring revenue opportunities• Maintain integrity of revenue and costs• Complete special projects and other duties as assigned

Middleton, Wisconsin, United States

• Manage the on-going day to day operations of sales team, including assisting sales with excess and closeout evaluation, coordination and communication with trade and Spectrum Brands personnel.• Providing support to brokers on accounts for accessing internal SPB assets.• Working closely with supply chain, marketing, and finance to manage channel conflict as well as ensure availability to product.• Provide administrative support in preparation of sales team presentations, reporting and company events.• Project manage internal/customer facing projects and strategic roll-outs of programs alongside the National Account Managers as needed.• Manage all aspects of customer product interactions and facilitate connection with the appropriate Spectrum Brands personnel.• Manage order sample warehouse.• Using problem solving skills through knowledge of order entry system and providing solutions to issues as they arise.

Madison, Wisconsin Area

• Greet and assist UW Health Fitness Center members• Assist patients with way-finding for after-hour appointments at the Research Park Clinic• Handle any emergency calls• Assist with patient check-ins• Reconcile bank accounts and membership books daily

Madison, Wisconsin Area

• Sales growth and profit.• Gathered and assessed customer, market and competitive information for assign products.• Assisted in building and maintaining of vendor relationships.• Assisted in forecast goals, inventory strategy, sales programs, and marketing details.• Worked closely with the marketing team on communications, publications, events, sales tools and promotional activities.• Responsible for all product assets.• Maintained sku and pricing information.• Collaborated with the buyer on monitoring product inventory.

Madison, Wisconsin, United States

• Actively contributed to the growth of corporate revenue and profit to meet or exceed budgeted levels in designated list of accounts. • Built rapport and loyalty with key and high potential customers within an assigned customer account.• Analytical thinking to determine what products were being ordered and what products would fill the gap in their purchasing.• Generated growth in revenue and profit significantly above corporate norms by proactive campaign selling to these accounts. • Sold products and services to existing and prospective customers. • Acquired market intelligence and followed through on sales leads, grants, and competitor developments in the assigned customer account. • Contacted designated customer groups for selected campaigns. This included selling predetermined products or solutions, soliciting information from customers, informing customers of contract terms, performing data hygiene, lead generation and other prescribed programs. • Supported the sales process through the use of Microsoft Outlook and CRM Dynamics to manage leads and opportunities. • Achieved meeting the minimum goal of completed calls to customers.

Madison, Wisconsin Area

Aids Sales Reps in daily CRM management. Evaluates leads for further consideration from lead sources on a daily basis. Enters leads provided through various sources into CRM in a timely, urgent fashion. Possesses time sensitive awareness of current events to understand urgency of leads. Functions as a team member with DEMCO field Sales Representatives, fellow CRM specialists, Lead Generation Specialist and Management. Utilizes DEMCO's CRM software (Microsoft Dynamics CRM, Microsoft Excel & WORD, DEMCO systems) and other necessary tools for data capture and reporting. Manages time and resources effectively using strong organizational skills.Read through leads from varying sources to identify:• Customer Name• Contact Information• Product or service that customer is seeking or may be seeking• Determine whether DEMCO can meet that need• Identify whether customer has access to sufficient funding for the opportunityAdditional research to develop depth of lead/opportunity•Internet research•ERP research•MDR research•Other sourcesDaily updating of leads/opportunities/tasks for sales reps• Aid Sales Reps in keeping their funnels up-to-date• Review weekly sales rep activity to help keep them on schedule with their opportunities/activities.• Assist Sales Reps in moving their projects through the system (project or non-project) to fruition.

Madison, Wisconsin Area

Support Sales Reps (DEMCO and/or DEMCO Interiors) in their assigned accounts. Provides internal support working through all departments in DEMCO. Builds rapport with customers on behalf of, and in support of, Sales Reps to enhance their buying experience. Aligns activities to maximize sales potential in assigned accounts which includes proactive customer contact.• Organizes activities between Sales Reps and customer; Sales Reps and DEMCO Departments. • Qualification of leads, DEMCO Interior project sales, and Lead generation.• Follows up on sales lead from manufacturers and /or trade shows.• Works with Customer Service to create a seamless experience between the customer and DEMCO.• Works with Accounts Receivable to negotiate payment issues.• Coordinate Leads to maximum sales potential.• Maintains regular communications with all key organization contacts to assure that all customer perspectives are considered and than any new developments are uncovered.• Utilizes relational techniques to acquired in-depth knowledge of an organization's buying habits, product selection methods and decision making processes.• Acquires a working knowledge of any and all aspects of customers operations that could utilize DEMCO solutions to their organizational needs.• Assures that DEMCO is on all appropriate bid lists for key accounts. Coordinates offer with BIDS to assure that DEMCO makes the strongest possible offers. Minimizes self-processing of transactions that are effectively handled by other departments in a way that's seamless to the customer.• Use CRM Microsoft Dynamics to manage lead generation for Sales Reps

Madison, Wisconsin Area

• Welcomed customers, offered assistance to help find necessary store items.• Operated cash register collected payments and provided accurate change.• Trained new team members in cash register operation and customer service.• Collaborated closely with front-end staff to assist customers and maintain satisfaction levels.• Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.

Waunakee, Wi Distribution Center

• Answered incoming telephone calls in a cheerful, courteous, and timely manner and promptly directed each call to the proper party, taking messages when necessary.• Separates invoices, staples work order to invoice, and mails.• Reconciled and filed Proof of Deliveries.• Assisted callers with general information.• Directed visitors to appropriate department.• Maintained visitor and employment application logs.• Opened mail, stamps with date and distributed to designated departments.• On a daily basis, posted all outgoing mail.• Received, signed for, and distributed incoming packages delivered from UPS or Federal Express.• Provided clerical and administrative support to departments.

Madison, Wisconsin Area

• Supervised team members, resolved customer questions or complaints, developed programs and procedures to enhance productivity and performance. • Served as liaison between company and its customers, worked with sales and accounts receivable teams to drive repeat customers and help organizations meet profitability goals.• Responded directly to customers who needed assistance. Answered phone calls or emails from customers to provide quick resolution of issues and questions. • Worked closely with new team members to instruct them on company policies and best practices for resolving customer calls. Additionally, monitored new team members’ activities and performance during the first few weeks of training and onboarding to determine where further training is needed.• Helped customers troubleshoot complaints and questions, give customers information about products and services, data entry, and process returns