Amanda Van Allen M.Ed Email and Phone Number

Behavioral Performance Coach• Observe Enrollment Counselors, review communication patterns, and analyze reporting to support ongoing staff development and performance enhancement. • Cultivate supportive relationships with Enrollment Counselors to identify their support needs, as well as partnering with leadership to support the continuous development of positive behaviors.• Promoted from Enrollment Counselor in 2018 after consistently demonstrating exceptional leadership skills and abilities in coaching, training, and development.•Provide career development training and mentorship to enrollment employees using personally revised new hire training and onboarding procedures.

Store Manager•Recruited and interviewed for open positions across the region, including staff for a brand-new store, and handled all hiring, training, and development of employee talents and capabilities.• Generated exponential sales growth by planning and executing events and motivating the team to provide outstanding customer service. • Fostered strong and collaborative working relationships with retail partner stores, regional AT&D, and various head office support departments.• Obtained Skill Certification through Advanced 1 and assisted with teaching the two-day Retail Manager Refresh.• Successfully oversaw the store’s remodel and temporary relocation, working with and developing the Assistant Manager to execute management duties and protect company assets throughout the transition.• Effectively maximized store profits by controlling expenses and managing shrink and inventory loss.• Collected, completed, and submitted regional information and led regional conference calls in support of SRM and MRO when needed.

Assistant Department Manager• Recruited, interviewed, and hired all staff and led departmental trainings to provide coaching and development to potential leaders and management. • Collaborated with the Cosmetics Management Team, vendors, Business Managers, and Beauty Associates to develop and strategies tactics that ensured continued growth in both sales and service. • Oversaw the writing and approval counter and department schedules, ensuring they reflected the needs of the business, staff availability, and earned hours based on revenues. • Instilled accountability and responsibility for sales and service performance and professional behaviors in Beauty Advisors and Business Managers, as well as addressing and executing disciplinary actions when appropriate. • Planned, executed, and hosted large-scale department events, including the Fall 2011 Cosmetic Trend Pre-Show for 1,600+ audience members.• Managed and executed corporate inventory procedures to maintain inventory accuracy, maintaining the best shrinkage rate in the division for 2011.• Earned four leadership promotions within three years for maintaining the highest volume managed at Nordstrom Michigan Avenue, including $16M+ in sales, 80 Cosmetics employees, and 50 vendor relationships. • Graduated from the Future Nordstrom Leaders (FNL) Program, as well as training and developing Team Members and Managers in sales and service strategies.

Business Manager• Built long-term relationships with clients, greeting them upon arrival and suggesting new products and styles.• Provided honest, tactful feedback and guidance to customers to encourage the purchase of truly loved products.• Set and consistently exceed personal and company sales goals while supporting the goals of the team.