Amanda Vanwagner, Pmp Email and Phone Number

• Lead and manage key business IT projects including hardware infrastructure, IT security, and compliance initiatives.• Report to executive team on project status including major milestones, budget, timeline, risks, and quality.• Partner with exec, finance, business development, and project delivery teams to generate consensus and develop project charters.• Create project forecasts and take proactive action to correct deviations from planned project baselines.• Partner with business development team to produce contract amendments for approved change orders.• Assign project resources and optimize resource utilization to make the most efficient use of project funds.• Determine ROI for division initiatives; champion their approval or cancellation.• Maintain up-to-date knowledge of market conditions and competitor offerings.• Create and maintain division documentation, including team charter, policies, procedures, and training.• Manage fully remote team of system administrators and application support engineers.• Oversee vendor relationships and new vendor acquisition.

• Responsible for the successful delivery of all client-funded clinical research software implementations and (both US-based and international clients).• Act as senior project manager on high visibility projects to mentor more junior PMs and business analysts.• Manage team allocations to ensure that projects are appropriately staffed.• Manage key client relationships; act as account manager on several projects to oversee contracts and renewals.• Hire, develop, and retain staff for the Client Services division.• Define and monitor productivity and profitability Key Performance Indicators (KPIs).• Ensure business development engagements are proper fit with division capabilities.• Ensure client support and satisfaction initiatives comply with division goals.• Monitor and resolve client satisfaction & service delivery issues before a project or relationship is jeopardized.

* Manage multiple software projects from initial planning through development, quality assurance testing, deployment, and post-deployment support.* Plan and define project scope* Accurately estimate budget, required resources, and timeline* Act as customer liaison* Deliver regular reports to client stakeholders and upper-management on project risk, status, and issues* Plan and execute software product demos, both for existing clients and for potential new clients* Produce technical documentation for end users and test cases for quality assurance testers

* Act as a liaison between application developers (both on and off-shore) and clients.* Translate business requirements into technical requirements.* Provide technical support to software users.* Report on progress (internally to project manager & externally to client stakeholders).