Operate as a member of key, cross-functional teams overseeing special projects that further the transition and growth of the organization, namely during the M&A process. I work with multiple departments to ensure that business objectives and operational KPI's are consistently met. I work to build strong, interdepartmental communication and collaboration that benefits the organization.

As the Director of Regional Operations, I guided strategic vision and operations for multiple locations nationwide with a team of direct reports, managing 100+ employees across Manufacturing, Equipment Repair, Vehicle Fleet, Sales, and Administration. I maintained a thorough knowledge of all departmental procedures in order to lead the functions of the business uniformly and efficiently across regions.The following are some of the things that were included in my regional management:•Identified and implemented operational best practices through interaction and review of various departments and working collaboratively with other teams.•Facilitated employee onboarding and training to ensure uniformity of training and employee development at all levels.•Reviewed financial data, managed budgets and implemented cost containment measures.•Engaged remote offices in operational goals to ensure they were equipped to lead the performance of their teams. •Managed the vehicle fleet including maintenance, growth forecasting, and routing logistics. •Reviewed KPI’s to accurately forecast regional needs in order to achieve the growth objectives of the business, include staffing, logistics, vehicles and equipment.

As the Director of Personnel I managed all Human Resource functions throughout a national service company, including payroll processing, benefit administration, new hire onboarding, program development, and employee training. Some of my key contributions include:• Developed and implemented employee-focused programs with specialized training, leadership development, and growth plans contributing to an increase in employee retention to 88% annually.• Leveraged electronic systems and enhanced reporting and analysis to streamline HR functions company-wide.• Spearhead staff integration related to corporate acquisitions during periods of rapid growth ensuring employees were setup for success by aligning expectations and training with operational standards.• Conducted an in-depth analysis of two-years of overtime data and created a comprehensive plan including procedural efficiencies and workload redistribution resulting in a 15% reduction in overtime.• Analyzed the workforce and implemented data-based process improvements such as schedule optimization, employee cross-training, and department restructuring allowing for a decrease in workforce and extensive annual savings.

Working in the hospitality industry gave me extensive knowledge of customer service strategy and employee training and development. • As a Supervisor I kept staff accountable for their shift duties and resolved service issues that arose with customers. • As a Shift Leader I communicated goals and daily focus to staff, trained new employees, helped staff to maintain high standards of guest service• As a bookkeeper, I managed daily accounting activities such as verifying cash receivable, record keeping and sales logs for high-volume store.

During this time, I worked at the corporate headquarters of BJ's Restaurants. • Planned and coordinated all company-wide community involvement and special events• Organized company support of various charitable organizations both at the corporate and store level• Created and established new marketing strategies, communicated and initiated them company wide• Assisted with public relations at new store openings

• Assisted producers in researching, editing and transcribing shows• Organized and communicated shoot details to all involved• Developed skills in all aspects of production