Building and leading HR operations for a Talent Agency with a staff of 17 and Talent count of 4. -Building HR Compliance and Safety trainings -Building Issuing and Storing NDAs, Talent Contracts, Code of Conduct, and Terms of Service -Monitoring Talent and Staff interactions and Social Media to ensure compliance is maintained and NDA is not broken. -Onboarding new staff and talent-Issuing course corrections and corrective actions.-Full cycle Hiring and Termination

HR spectrum project management, process improvement, employee relations, and administrative tasks.

HR Shares Services

Sourced and identified the top talent to staff our rapidly growing e-commerce business in various high-volume call centers in South Florida and the DFW Metroplex through Indeed, Career Builder and Linkedin. Worked closely with hiring managers to execute and manage full-cycle recruiting utilizing specific requisitions in our Greenhouse ATS and iCIMSExecuted full-cycle recruiting and pipeline plans. Assisted in developing and designing recruitment projects and process documents including workflow efficiencies, wire mapping, and training. Fostered a teamwork environment conducive to positive dialogue across the organizationTracked goals, metrics, and performance of the hiring cycle; regularly communicated status and results. Hired on average 100 qualified customer service representatives per month.

Chewy's Development team is a highly analytical, detail-oriented and highly organized team. Focused on maintaining quality assurance of hundreds of agents at a time, while running an internal Customer Service Support chat system. Development coaches are also responsible for assisting agents who need extended help along with agents returning from leave of absence.

Analyze data to identify fraud, and current or emerging trends in fraud.