Utilizes passport database and Outlook to track status updates, application matching, scheduling and counter service for special issuance passport applicantsTasked with handling complex and time sensitive passport enquiries from Department of State, DoD and other federal officials Independently balances an intense workload in a secure government setting Responsible for training new hires and support associatesCollaborates with colleagues to brainstorm solutions and refine best practices

Managed office mail, phone lines, shipping, print solutions, purchasing and workplace setup in a fast paced environment Supported multiple departments and nonprofits, consistently multitaskingCoordinated and communicated with key points of contact to ensure guest needs were met with a high degree of hospitality and professionalism Entrepreneurial spirit and team player in day to day tasks and changing circumstancesDaily use of Microsoft Office Suite, Zendesk and office tools

Worked with multiple teams daily to build relationships with nonprofits and clientsMultitasked nonprofit outreach, note taking, and virtual meetings in a fast paced environment under tight deadlinesSuccessfully completed special projects alongside general responsibilities Utilized Salesforce, Zoom, social media, and Microsoft Office Suite to engage with nonprofitsResponsible for follow up with high stake Directors of Development in a time sensitive manner

Responsible for recruiting students in a fast paced environment for postgraduate programsAnalyzed prospective students skills and knowledge to present relevant program recommendations Dedicated customer focus demonstrated by answering enquiries in person, on the phone, or via emailRecruited students during program fairs, engaged with a variety of prospective students with a positive attitude

Worked with a team or independently to complete projects and hit sales quotas in a fast-paced environmentExcellent communication skills demonstrated by answering customer’s complex phone and verbal enquiriesDemonstrated strong organizational skills by multi-tasking projects with tight deadlines during peak hoursStrong customer service skills and results-oriented success demonstrated in exceeded sales goals and positive feedback cardsAbility to sell demonstrated by meeting and exceeding department sales goals

Managed independent or team workload to meet deadlines regarding store operations and logistics in a fast paced environmentUtilized upselling sales techniques in order to complete daily work projects and meet sales goalsDemonstrated strong interpersonal and customer service skills by being awarded as the highest seller in the franchise